Mercedes-Benz of Austin

Mercedes-Benz of Austin

6757 Airport Blvd, Austin, TX 78752

New 877-796-4644
Used 866-528-8172
Service 888-887-0464

Welcome to Mercedes-Benz of Austin - A Locally Owned and Operated Continental Automotive Group Dealership

Average Ratings

4.7 out of 5.0
32 out of 33 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 33 reviews

Featured Review

5.0 out of 5.0

A-1 Service and warranty work.

by from Austin, Texas |

Mercedes Benz of Austin continues to deliver excellent service with efficient and friendly staff.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Personel excellent and great service

by from Austin, Texas |

I've been dealing with Mercedes Benz of Austin for many years and have found their performance very high. Anything you need to know about service can be answered by Chris Hirsh, service manager and Ron Odom. They are always there to answer your questions and will lead you in the right direction. You won't find anyone better at what they do.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

service at mbz of austin

by from austin tx |

As always excelent service.I'm being taken my 2 cars to this dealer and is always a pleasure to do business with them.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Mercedes Benz of Austin always gets it right.

by from Austin, Texas |

The service is always professional and the staff is incredibly courteous and professional. Scott Cuny is an asset to the dealership.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Purchase of a certified SL 550

by from Kansas Flatlands |

Michael,Don,and Glenn were great to work with!!! The car could have been detailed better. Cosmetic items do count heavily when purchasing an SL 550. I would defiantly recommend these TEXANS to my friends.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

great service

by from Weimar, Tx |

Everyone in the maintenance dept was super friendly, very professional and helpful. Service was performed quickly and all the questions I addressed with them were answered to my satisfaction. I LOVE this dealership!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Great service department,

by from The ATX |

Fantastic service department. Okay on sales, dumpy place for a luxury brand.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Wounderful

by from Austin TX |

Mr. W. C. professionalism made my visit and purchasing a Mercedes Benz, a fun and joyful experience. The friendly business atmosphere at Mercedes Benz of Austin is like being at home, you don't want to leave until you have bought the right car.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

No customer service

by from Austin, TX |

I've purchased many Mercedes over the years and the reason I have always kept going back was the customer service. I can't say that is really the case anymore. The dealership seems only interested if you are an easy sale. My current Mercedes depreciated at an alarming rate and even though it's a current CPO it was still about $9000 below what the dealership was willing to pay as a trade in. They had no interest in working with me even though I was willing to work with them in terms of taking a loss on the car. They just don't call you back, no consideration at all, just flat silence. That is how they are dealing with someone who has purchased numerous Mercedes, how do they treat the average buyer?

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from Austin,TX |

I always get great service at Mercedes-Benz Austin. My Service writer is Ron Odom, he does a fantastic job. Ron is the reason I get my cars serviced at MB-Austin.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

great experience thanks to Christy and Wade

by from Houston, TX |

Christy and Wade really streamlined the process and got me in and out of the store very quickly.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-10 of 33 reviews)