Hollingsworth Richards Ford Mazda

Hollingsworth Richards Ford Mazda

7787 Florida Blvd, Baton Rouge, LA 70806

New 888-713-4399
Used 888-212-0028
Service 888-569-8791

"Your Volume Price Super Store"

Average Ratings

3.9 out of 5.0
24 out of 32 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 32 reviews

Featured Review

5.0 out of 5.0

inquiry

by from Brookhaven, ms |

They were very quick to respond to my questions and very honest with their answers.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase

Hollingsworth Richards Ford Mazda responded to this review

November 17, 2014

Thank you for taking the time to submit a review.

5.0 out of 5.0

The service was excellent!!!!

by from Baton rouge |

I would like to say thank you to Kirk honore , your a great person , he provided excellent customer service.he took great care of me he answered all of my questions no matter how many I had .thank you so much I love new car!!I 2015 mustang , wish you much success you deserve it you're great at your job.I want to thank all of the hollingworth ford, for providing great customer service thank you!!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Hollingsworth Richards Ford Mazda responded to this review

December 12, 2014

Thank you for your kind words. I will be sure to pass this on to Kirk.


1.0 out of 5.0

Worse experience ever!

by from Baton Rouge, LA |

I brought my 2008 Edge to the service department at Hollingsworth because it was vibrating. After 3 days, they finally realized the problem. This was 3 days of calling and following up with them, no calls from them. I was quoted an amount for the car and labor and was told I needed to come in and pay for the part. The part needed to be ordered and I was told the part would be in on Tuesday (it was Friday when I paid for the part). I assumed the car would be ready by that next Wednesday, at least, and that I would come in, pay for the labor and leave with the car. Wednesday, no call...Thursday, no call. My father called Thursday afternoon to check on the progress and he was told that the car wasn't there! That I had come in and paid for the part, took the car with me and that I hadn't been seen since! Knowing full well I left my car at the service department to be fixed, I go there demanding to see my car. I talk to the worthless service "advisor" who told me he didn't know where my car was when I had passed right by it as I walked into the service department! As I questioned him, he said he didn't know I didn't take the car with me, he didn't know my part was in, he didn't know...I asked him what DID he know! Which was nothing! Even if he thought that I took the car with me (like he said some people do...why would I take a broken car back with me) he never called to tell me the part had come in. I was inconvenienced for a week and a half because "he didn't know." As a former owner of an Explorer and now a Ford Edge, I am very upset at the lack of communication and efficiency this service advisor showed. I don't know what happened over the years at this dealership but they need some serious staff development!

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Customer Service
Not Applicable
Buying Process
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Quality of Repair
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Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

BE CAREFUL THEY LACK INTEGRITY

by from Alpharetta, Ga. |

I made a deal with them, agreeing to pay full asking price. I had a agreed upon deal. After much preparation on my part, arranging payment, etc., they called to say that someone had offered a few hundred more for the used car and felt obligated to let me know in case I wanted to increase my "offer" They used the excuse that another sales person had previously promised the car to another person and my salesman was not aware of it. Question: then why ask if I wanted to increase my offer? An hour later, I saw the price had been increased on line. Bottom line: The value of their integrity and reputation is only worth a few hundred dollars. He said that he would call me back if the deal fell through. I said don't bother. Be careful dealing with these folks.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Hollingsworth Richards Ford Mazda responded to this review

November 18, 2014

Thank you for taking the time to let us know how you feel. We strive to satisfy all of our customers; however, there are instances when many people want the same vehicle. The vehicle was sold for the same price it was offered to you. I do understand the logistical difficulties in purchasing a car long distance. Most people do not want to obligate themselves until they actually put their hands on the vehicle. Because of the desirability of our pre-owned inventory, our out of area inquiries are increasing. We are currently examining our processes to better assist these customers.


1.0 out of 5.0

Rude Service Advisors!

by from Baton Rouge, LA |

My family has purchased 3 cars from this dealership in the past 2 years and I have never had an issue in their service department before. I recently purchased a Ford mustang from another dealership and wanted to take it to a ford dealer for service. When I got to the service center. The man helping me was immediately giving me a bad vibe. He asked me "why didn't you bring it to where you bought it from?!". From this point it only got worse. Both this man and Lori were extremely rude an unhelpful and seemed to not want to service my vehicle because it was not purchased from them. I will not be returning to Hollingsworth Richard for service or car shopping.

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Customer Service
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Buying Process
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Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did make a purchase


1.0 out of 5.0

NEVER AGAIN!!!

by from Baton Rouge |

NEVER AGAIN will I step into this dealership again. Too many lies. Still waiting for the gas card "coupon" that floats around on their internet site (changed to two because so much trouble with delivery of vehicle). They damaged the vehicle after multiple tries just to get it detailed (yes, finally fixed after THEY kept vehicle for almost TWO WEEKS!!!). The other vehicle we wanted to see was "sold", but still in inventory four months later!! Told the oil was changed at delivery of vehicle, but when we changed after 3000 miles, it was THICK, BLACK, and looked like tar or molasses. The vehicle still had the original factory filter on it too (10,100 miles at delivery). Don't believe they EVER changed the oil in this vehicle. Had a great experience years ago, but NOT this time. Done with this dealership for good!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase

Hollingsworth Richards Ford Mazda responded to this review

December 19, 2013

Mr Sorry, First let me say I am disappointed your experience was not to your expectations. As far as the gas cards are concerned, I am the one responsible for ensuring they are entered into the system and sent out. I do this about twice a week. If someone notifies us that they have not received a card, then I get the message and investigate and then resend it. To receive a card, you ARE required to print, fill out the coupon, and physically give the coupon to someone at the dealership. We pay many thousands of dollars every year for these cards and we want to assure they are reaching our customers. If you will email me at tclough@hrautogroup.net, I will be happy to look into it. As to the car still in inventory that was sold. Like most dealerships, our inventory is controlled via automated systems. When a car is sold, it is normally (almost always) removed from inventory within the hour. This is not to say that there are not occasional glitches. We always appreciate it when customers brings these irregularities to our attention. As to the damaged vehicle, I am happy to hear they were able to fix whatever damage you had on your vehicle, even if it was not as quickly as you liked. We honestly do not want to lose your business; if you will contact me, or another one of our management team, we will address each issues. After 50 years, we have built a great reputation in the state by striving to ensure each customer is treated fairly and with respect. Warmest Regards, Travis


5.0 out of 5.0

New Truck Purchase (F-150)

by from Port Allen, La 70767 |

I wish to thank the staff of your dealership, especially Wes Gifford. He ask me what I wanted in a truck, found it and did not try to pressure me into something different. Wes was professional, in his approach to the sale. He listened to me, found the truck I wanted, and insured the payments were with the range that I asked for. As a matter of fact the payments for the F150 I purchased was $31.53 per month less than I was paying for the truck I traded in. Once again - Excellent Job to the Staff & especially Wes Gifford.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

great service friendly people

by from batonrouge la. |

Every one was very nice glad I came they were very perfesional they got me in the car I wanted I left there very pleased

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Customer Service
Buying Process
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Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Outstanding service and courtesy

by from Baton Rouge, LA |

Quinn Batiste was my primary sales representative in purchasing a new F-150 and he was outstanding in taking me through the process. I could not have asked for a more pleasant experience going through a process that many of us are not familiar with. Thanks also to Riley and David on your staff; also enjoyed meeting Gary Brown, Service Manager. Donald Woodard Baton Rouge

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Hollingsworth Richards Ford Mazda responded to this review

November 7, 2012

Congratulations on your purchase and welcome to the Hollingsworth Richards Family. We are please to know that you buying experience was pleasant. If there is anything I can do to assist you in the future please let me know. Marlin Glenn mglenn@hrautogroup.com


5.0 out of 5.0

customer friendly

by from New Orleans, La |

The entire staff was very helpful. The process was also quick.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Hollingsworth Richards Ford Mazda responded to this review

November 7, 2012

Thank you for sharing your expierence with us. I am glad your purshase went smoothly. If there is anything I can do to assist you please let me know. Marlin Glenn mglenn@hrautogroup.net


5.0 out of 5.0

Great service, quick

by from Baton Rouge, la |

Norman was awesome. Nice guy great personality. I felt like I known him for years threw the process.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Hollingsworth Richards Ford Mazda responded to this review

November 7, 2012

I am happy that your process went smoothly. Rest assured that the service after the sale will be just as good. Let me know if there is anything I can do for you in the future. Marlin Glenn mglenn@hrautogroup.net


(1-10 of 32 reviews)