Hollingsworth Richards Ford Mazda

Hollingsworth Richards Ford Mazda

7787 Florida Blvd, Baton Rouge, LA 70806

New 888-713-4399
Used 888-212-0028
Service 888-569-8791

"Your Volume Price Super Store"

Average Ratings

4.0 out of 5.0
23 out of 30 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


  1-10 of 30 reviews

Featured Review

5.0 out of 5.0

inquiry

by from Brookhaven, ms |

They were very quick to respond to my questions and very honest with their answers.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase

1.0 out of 5.0

BE CAREFUL THEY LACK INTEGRITY

by from Alpharetta, Ga. |

I made a deal with them, agreeing to pay full asking price. I had a agreed upon deal. After much preparation on my part, arranging payment, etc., they called to say that someone had offered a few hundred more for the used car and felt obligated to let me know in case I wanted to increase my "offer" They used the excuse that another sales person had previously promised the car to another person and my salesman was not aware of it. Question: then why ask if I wanted to increase my offer? An hour later, I saw the price had been increased on line. Bottom line: The value of their integrity and reputation is only worth a few hundred dollars. He said that he would call me back if the deal fell through. I said don't bother. Be careful dealing with these folks.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Rude Service Advisors!

by from Baton Rouge, LA |

My family has purchased 3 cars from this dealership in the past 2 years and I have never had an issue in their service department before. I recently purchased a Ford mustang from another dealership and wanted to take it to a ford dealer for service. When I got to the service center. The man helping me was immediately giving me a bad vibe. He asked me "why didn't you bring it to where you bought it from?!". From this point it only got worse. Both this man and Lori were extremely rude an unhelpful and seemed to not want to service my vehicle because it was not purchased from them. I will not be returning to Hollingsworth Richard for service or car shopping.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did make a purchase


1.0 out of 5.0

NEVER AGAIN!!!

by from Baton Rouge |

NEVER AGAIN will I step into this dealership again. Too many lies. Still waiting for the gas card "coupon" that floats around on their internet site (changed to two because so much trouble with delivery of vehicle). They damaged the vehicle after multiple tries just to get it detailed (yes, finally fixed after THEY kept vehicle for almost TWO WEEKS!!!). The other vehicle we wanted to see was "sold", but still in inventory four months later!! Told the oil was changed at delivery of vehicle, but when we changed after 3000 miles, it was THICK, BLACK, and looked like tar or molasses. The vehicle still had the original factory filter on it too (10,100 miles at delivery). Don't believe they EVER changed the oil in this vehicle. Had a great experience years ago, but NOT this time. Done with this dealership for good!!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase

Hollingsworth Richards Ford Mazda responded to this review

December 19, 2013

Mr Sorry, First let me say I am disappointed your experience was not to your expectations. As far as the gas cards are concerned, I am the one responsible for ensuring they are entered into the system and sent out. I do this about twice a week. If someone notifies us that they have not received a card, then I get the message and investigate and then resend it. To receive a card, you ARE required to print, fill out the coupon, and physically give the coupon to someone at the dealership. We pay many thousands of dollars every year for these cards and we want to assure they are reaching our customers. If you will email me at tclough@hrautogroup.net, I will be happy to look into it. As to the car still in inventory that was sold. Like most dealerships, our inventory is controlled via automated systems. When a car is sold, it is normally (almost always) removed from inventory within the hour. This is not to say that there are not occasional glitches. We always appreciate it when customers brings these irregularities to our attention. As to the damaged vehicle, I am happy to hear they were able to fix whatever damage you had on your vehicle, even if it was not as quickly as you liked. We honestly do not want to lose your business; if you will contact me, or another one of our management team, we will address each issues. After 50 years, we have built a great reputation in the state by striving to ensure each customer is treated fairly and with respect. Warmest Regards, Travis


5.0 out of 5.0

New Truck Purchase (F-150)

by from Port Allen, La 70767 |

I wish to thank the staff of your dealership, especially Wes Gifford. He ask me what I wanted in a truck, found it and did not try to pressure me into something different. Wes was professional, in his approach to the sale. He listened to me, found the truck I wanted, and insured the payments were with the range that I asked for. As a matter of fact the payments for the F150 I purchased was $31.53 per month less than I was paying for the truck I traded in. Once again - Excellent Job to the Staff & especially Wes Gifford.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

great service friendly people

by from batonrouge la. |

Every one was very nice glad I came they were very perfesional they got me in the car I wanted I left there very pleased

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Outstanding service and courtesy

by from Baton Rouge, LA |

Quinn Batiste was my primary sales representative in purchasing a new F-150 and he was outstanding in taking me through the process. I could not have asked for a more pleasant experience going through a process that many of us are not familiar with. Thanks also to Riley and David on your staff; also enjoyed meeting Gary Brown, Service Manager. Donald Woodard Baton Rouge

Your feedback has been sent to Cars.com.

Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Hollingsworth Richards Ford Mazda responded to this review

November 7, 2012

Congratulations on your purchase and welcome to the Hollingsworth Richards Family. We are please to know that you buying experience was pleasant. If there is anything I can do to assist you in the future please let me know. Marlin Glenn mglenn@hrautogroup.com


5.0 out of 5.0

customer friendly

by from New Orleans, La |

The entire staff was very helpful. The process was also quick.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Hollingsworth Richards Ford Mazda responded to this review

November 7, 2012

Thank you for sharing your expierence with us. I am glad your purshase went smoothly. If there is anything I can do to assist you please let me know. Marlin Glenn mglenn@hrautogroup.net


5.0 out of 5.0

Great service, quick

by from Baton Rouge, la |

Norman was awesome. Nice guy great personality. I felt like I known him for years threw the process.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Hollingsworth Richards Ford Mazda responded to this review

November 7, 2012

I am happy that your process went smoothly. Rest assured that the service after the sale will be just as good. Let me know if there is anything I can do for you in the future. Marlin Glenn mglenn@hrautogroup.net


5.0 out of 5.0

Quick and easy

by from Baton Rouge, LA |

Nancy was very friendly and made the process go quickly.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Hollingsworth Richards Ford Mazda responded to this review

November 7, 2012

Nancy has been with the company for over 20 years and she always provides excellent service. If I can assist you in the future please let me know. Marlin Glenn mglenn@hrautogroup.com


1.0 out of 5.0

Hollingsworth Collision- Lies, Deceit from Mgrs!

by from Baton Rouge, LA |

I went here b/c a Select STFarm site and referral from agood friend of owner. When I get to H/worth the receptionists handed me paperwork to sign most referenced that I had an estimate and that if I changed facilities I could be liable for a 15% restocking fee. So I stated to her that this paperwork is premature and that once I had an estimate I would be happy to sign her p/work.I was waiting for estimator when I received a phone call which I apologized because I was in fact working and stepped away from the counter and went outside.It was State Farm adjuster letting me know he would be there in the morning to look at my car.I then returned to the counter and shared about S.F.call. and was then told an estimate would not be provided. I shared I will not be here in the morning to meet State Farm and felt it was important to review and share things that would be unnoticed w/out me pointing them out and I was also told by State Farm that since my car was termed undriveable that H/worth would take me in with no appt and write the estimate.She again refused the estimate.I asked to speak with the manager. She replied "to tell you the truth I do not think he is here and he usually leaves at 3 pm" it was after 4pm.I asked who is in charge?May I speak with them?She replied let me see.She came back and said Troy Crochet the asst. mgr. will help you. Troy came out and said that State Farm would write the estimate tomorrow that H/worth would not.I said let me rephrase this. I am the customer and want an estimate today from H/worth. I may make the decision not to continue my claim I need to assess the damage and would like to be present with the estimator. He again refused. I asked is that final and he said yes.I said then I am leaving. I saw some cards on the counter that had Ronnie Viverata name as Mgr and asked for them to call him and was told they could not/did not know how to reach him. Troy then went to the back and I asked to speak with him one more time. He did not come out but sent Blaine the estimator to fill my request. Blaine was very professional. While waiting for the estimate I walked around the corner to Enterprise where I asked if he knew Ronnie V. he said no I have only been here a few days. All State was next door. So I asked the him at if he knew Ronnie and he said yes. Then asked if he knew how to reach Ronnie. He said yes. I just saw him he is still here I will take you to him. We walked to the front where a man that was standing at the counter right across from me and the whole time I was there was walking from the front to the back looking at me. I thought he was a customer waiting and was told that was him. I said are you sure? and the All State representative said yes. So I followed Ronnie out to his truck which was parked out front and stood by his window which he rolled down and then I said really you are the manager the one who is not here and stood there the entire time I needed help and asked for u and u pretended not to be u and not here and had your staff lie to me??? Ronnie said he did not know what was going on. I said everyone in the building knows what is going on and you are going to lie again??and not apologize? I stated what I wanted and recapped my conversations w/ State Farm and Enterprise earlier and he craftily tried to deflect by saying that what I was saying made no sense since the Gerry Lane Enterprise had called me and that State Farm was sending an estimator out because that was not the norm. My Reply was what did that have to do with anything? He then said that they would not give me an estimate. Blaine walked out with my estimate and I told him they have already completed it. Ronnie then instructed me to place the estimate on top of my VIN number and I would know if it was moved if State Farm had come to do my estimate.What does this have to do with why I am talking to this man? No apolgies from anyone. Receptionists said she is just doing what she is told!

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase

Hollingsworth Richards Ford Mazda responded to this review

November 4, 2012

I would like to assure you this is not indicitive of how we do business at the Hollingsworth Richards Collision Center. It is very unfortunate that this happened. We strive to give excellent customer service to every customer everyday.


(1-10 of 30 reviews)