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by Felicia "An disappointed Customer" from Atmore Alabama |
I purchased a car from this dealership and decided I would cancel the extended service agreement the very next day. My husband and I returned to the dealership and signed the necessary cancellation papers which had to be notarized and sent to the contractor that held these agreements. This purchase was in March and the dealership failed to send the cancellation needless to say, after multiple attempts to rectify this situation with phone calls,here it is June and it had still not been done. Well today June the 9th I had enough, I contacted the service contractor to find out what I needed to do to rectify this situation. I started making calls this morning before 10 o'clock and at 4:35 p.m. it is finally done. But only because after multiple phone calls to the dealership going to the dealership that they now claim the Financial Manager works at because she moved to another dealership the owner owns, asking for the owners information and threatening to contact a lawyer did it get done. GOOD LUCK to any one purchasing a car here and getting good customer service after the sale...
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Shopped for a new car
Does not recommend this dealer
Did make a purchase