- Service & Repair
Five Star is proud to offer an impressive selection of new, used and certified pre-owned vehicles. Whether you are looking for a new Nissan, or a used vehicle, Five Star strives to deliver THE positive customer experience, in both sales, as well as service after the sale! Five Star is committed to meeting and exceeding your expectations. We look forward to demonstrating our commitment to excellence! That's why Five Star prides itself in commitment to customer service, whether you are researching your next vehicle or scheduling maintenance on your new or pre-owned vehicle.
15 out of 19 people recommended this dealer.
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by Dothan Alabama Customer
This is a long review, but necessary to show this dealership's character. I had no intention of trading autos until after the first of the year - until I followed-up on previous contacts with the Five Star Internet Sales Department on Black Friday. I had sent out an inquiry on an auto finder type Internet site. Among the many dealerships contacting me was Five Star. Raymond Abbott was my first contact and ultimately the sales person I dealt with in person. When Raymond first contacted me, I explained that I had no intention of reaching any decisions until 2015 and was just wanting basic information on what a dealership might offer when I was ready to finalize a conclusion.. What impressed me with Raymond is that he took what I said seriously. He was extremely courteous in our conversation and said he understood my position. He ASKED two things of me - 1. If it was all right with me if he sent me an e-mail with an example of how he could deal on the 2015 Altima. 2. If I would at least give him a chance for my business once I began my earnest shopping. I agreed to both. Raymond did send me the e-mail with the information on the proposed Altima. He included a complete write-up of the features as well as the advertised pricing. Just a telephone call and an e-mail! No further contact! My kind of a salesperson. He genuinely listened. He did what I agreed to accept and nothing more. I cannot state the same about other dealerships that responded. One dealership sent daily e-mails. I was just reviewing the dealership advertisements on Black Friday when I pulled up the ad by Five Star. The prices were astounding. They were advertising prices $1000. 00 below the best price any of the other dealers that responded to my inquiry were offering. My wife and I decided to go to Albany to follow-up on the web advertisement. We arrived and were met by a sales associate, I do not recall his name. I told him we wanted to see Raymond. This gentleman told us he would find Raymond and took us to the lobby and offered us refreshments. It took the better part of half-a-hour for Raymond to be freed from a deal he was concluding. This gentleman checked with us to keep us advised of the expected waiting time. I think this was outstanding treatment from a sales associate that KNEW he would gain nothing from attending to us. When we met Raymond, he was as courteous and polite as on the telephone. He immediately went to work to find us an automobile that matched the Black Friday advertisement. Raymond was exceptionally understanding in that we wanted the advertised deal and no other to evaluate a final deal with Five Star. Raymond found a vehicle that could be sold as advertised, as the ones included in the advertisement had been sold. He set up the vehicle he could deal on and had us take a test ride. The color was Java, a cool coffee-like color and my wife was immediately in love with it when seeing it in sunlight. I was a little harder to convince as I was interested more in the dollar cost than the color. Raymond did an excellent job of presenting the auto to us during his walk around. He anticipated our questions and was thorough in his responses. The actual deal was handled by Raymond. No pressure! No hinting the auto may be sold if we waited to come back later! Just a presentation of the initial deal and managing the negotiation until a trade was finalized. Finance was also handled in a professional manner with questions answered fully and completely. I have had many auto purchases in my life, I am 72, and this was the most courteous and professional deal I have ever experienced. I have also worked in a non-sales capacity at a large multi-nameplate auto sales group and can honestly say this group would love to have Raymond on its staff as he was exceptionally professional. Five Star is one dealership I can recommend for great pricing, good deals and exceptional customer service and courtesy