Ken Cox Ford, Inc.

121 Highway 231 S, Troy, AL 36081

New 877-739-9786
Used 877-517-0514
Service 866-968-7089

We're Driven To Be The Best

Average Ratings

4.8 out of 5.0
20 out of 21 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 21 reviews
5.0 out of 5.0

Great

by from Andalusia, Al |

Treated well, an excellent experience. Still waiting on getting the corrosion fixed on our mustang's aluminum hood. The car is under warranty but Ford is dragging their feet. You would think they would haves learned from GM's recent experience. FIRD, do you want to earn lifetime customers? Do the right thing by them every time.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Good service

by from Troy, AL |

Every one was helpful. Jerry Allen is always so very helpful no matter what I need. My only complaint with this current service is that my papers were not ready when I came to pick up my car.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

GREAT SERVICE -VERY NICE STAFF -GREAT PLACE TO BUY

by from Troy, AL |

FORD 2014 EXPLORER SERVICE WAS GREAT VERY NICE PEOPLE

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

just retire person who likes fords

by from Troy, AL |

it was graet very friendly they did very good job on my flex

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Troy, AL |

I have a 2014 Explorer. I love it and the service I get every time I take it to ken Cox Ford. They are always punctual and through with their service.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

colenell

by from Troy, AL |

Prompt and courteous service.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Recall service

by from Dothan, AL |

My daughter is a college student at Troy. I had a recall on Escape that she drives. She set the appointment and the vehicle was ready before the promised time. She will use Ken Cox Ford in the future. Thank you for taking care of her away from home.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

i have got three cars from ken cox ford.

by from troy al |

I have got three cars from ken cox ford . ihave got good service. theyhave done a grate job from. the servive people grate.when I take my car in tell them there is something worng they look at it and fix it. all people in ken cox ford are frindly and helpful from service staff to sales staff . think you mr.cox and your staff for all you do.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Help & wonderfull People

by from Dothan, al |

Every one was very courteous and helpful with all of our needs. I was very happy and pleased when my wife and I left.

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Buying Process
Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase

Ken Cox Ford, Inc. responded to this review

July 9, 2014

Thanks Tony for this nice review! We make sure that all of our employees are helpful and courteous and we're glad to hear you were able to perceive that. Feel free to come back and visit if you have any further needs. Mike Kilcrease - mikek@kencoxford.com


5.0 out of 5.0

excellent service

by from Brundidge, Alabama |

Professional courtesy at all times. They make you feel that you are welcome and appreciated. Mike and Tim are bothj great.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Ken Cox Ford, Inc. responded to this review

May 16, 2014

Thank you Bobby for taking the time to write this wonderful review of our service department! I am extremely pleased that Mike and Time were able to show you great customer service. Thank you for your loyalty to us here at Ken Cox Ford and we look forward to your continued business! All the best, Mike Kilcrease - mikek@kencoxford.com


(1-10 of 21 reviews)