Critz, Inc.

Critz, Inc.

7000 Abercorn St, Savannah, GA 31406

New 866-812-9493
Used 877-815-5424
Service 888-544-6133

"We make it happen"

Average Ratings

4.9 out of 5.0
144 out of 146 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 146 reviews

Featured Review

5.0 out of 5.0

Exceptional Service

by from Pooler |

The customer service I received from Critz, while having my car serviced was exceptional. Everyone that I dealt with was very professional as well as friendly!! Any concerns that I had when I entered the building, were gone shortly thereafter. Tiffany was amazing!! I have found a new home for my Benz....

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

5.0 out of 5.0

MR.

by from THUNDERBOLT |

VERY GOOD EXPERIENCE. CHUCK AND HIS ASSISTANT WAS GREAT AS ALWAYS

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Quality, Personable Service Call

by from Savannah, ga |

Just had my 10,000 mile service. Tiffany was my advisor and handled everything professionally and with a lot of personality. In and out in now time with service complete, nail removed from tire, and the car washed to boot. All while I enjoyed coffee in the waiting room.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Mr.

by from Rincon, GA |

I bought a 2009 SLK 300 CPO from a Mercedes dealer in Memphis. After returning to Savannah about a week after my purchase, the A/C went out. I called Critz and spoke with Chuck. He was able to get the car in within a day or so, but said he did not have any loaner vehicles. I told him I could wait a few days. I made the appointment for July 31st, when a loaner would be available. When I arrived the staff was friendly, there was a little confusion about a loaner. Chuck sprang into action! He called Enterprise and arranged for a car to be delivered for me. The next Saturday (Aug 2nd) my car was not quite ready, however, my wife and I were near Critz, so we stopped in to check on the progress. Chuck was not there, but Tifany was and explained that the service department was not open on the weekend. She did an amazing thing! First, she remembered me bringing in the car for service; then she said - "We've got to get you out of that rental and put you in a Mercedes!!!!" And she did!!!! We had a great conversation and she took care of us. One last comment. Before purchasing the SLK, I stopped by on a Saturday morning. Brian (from Statesboro) was working. I told him of my impending purchase and he asked me if I had the VIN number and that he would do a little recon. I gave the information to him and he took the time to talk with me about the SLK. No pressure, no angle, no ulterior motive!! I felt he was actually interested in making sure we bought the car that was right for us. It spoke volumes about the integrity and the professionalism of the dealership. You have an awesome team. I work at FlightSafety International and we understand that our business is based on customer service (yes, we teach folks to fly Gulfstream jets, However, what keeps them coming back to our Savannah Center is the long lasting relationships we have built - integrity and trust!! Please, please share this with Chuck, Tiffany and Brian!!! Thank you, Ed Dean

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Sale of CPO 2011 BMW M3 Competition Coupe.

by from Savannah, GA |

Great experience. Lori Mohr (Sp?) is a wonderful salesperson. She has been very helpful with a quick turn around CPO car. I am very please with everyone involved. Brock

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Customer Service
Buying Process
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Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Wayne R. Baker's Mercedes Benz Experience

by from Allenhurst, GA |

I had a excellent experience

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Customer Service
Buying Process
Quality of Repair
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

First Purchase with Critz Auto Group-Drew Silver

by from Savannah GA |

I had been shopping for a 1 or 2 year old luxury vehicle with low millage for the past year. I had also researched vehicles along the east coast and was about to fly to Miami to purchase a car when I found a late model Mercedes at Critz. My sales person was quite personable and responsive to accommodate me with the features I was looking for in a car. The vehicle was reasonably priced; but, lacked 2 features I desired a navigation system and a back up camera. The sales person conferred with his management and offered to install the navigation system at no extra cost and presented a low cost option of installing back up sensors similar to the sensors in my older Jaguar. I compromised on that option given the price. Bottom line I had an excellent experience in the purchase process and certainly will recommend Mr. Drew Silver to all of my friends and family along with Critz Motors. Jean. F. Schwier

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great customer service.

by from Laurel, maryland. |

I was traveling from DC to Miami had a problem with one tire. Service department fix the problem fast.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service

by from savannah,GA |

David did a wonderful job with my service visit!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase

Critz, Inc. responded to this review

July 18, 2014

Gail, thank you for sharing your Critz experience! We appreciate your business and your five star rating!


5.0 out of 5.0

Lisa White

by from Savannah, GA |

Good experience in car buying. Very professional staff!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Critz, Inc. responded to this review

July 17, 2014

Lisa, thank you for taking the time to share your Critz experience, and for the five-star rating! We hope you enjoy your new car!


5.0 out of 5.0

Mr

by from Savannah, GA |

Great dealer that makes buying a car a good experience.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Critz, Inc. responded to this review

July 17, 2014

Thank you for sharing your Critz experience, and for the five-star rating! We hope you enjoy your new car!


(1-10 of 146 reviews)