Baker Buick GMC Cadillac

Baker Buick GMC Cadillac

1621 Savannah Hwy, Charleston, SC 29407

New 866-508-9152
Used 888-846-3420
Service 888-458-8204

"Integrity Beyond Ownership"

Average Ratings

4.8 out of 5.0
145 out of 149 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 149 reviews

Featured Review

5.0 out of 5.0

Service Dept Amazing and Dean is Awesome

by from Charleston, SC |

Dean was amazing for accessing my car and so informative, kind and instinctively knew he would take care of me. Audrey that works scheduling, was so kind and sweet on the phone and in person. Tammy that handles paperwork and getting loaner cars was also so sweet and kind!! It has been a great experience and highly recommend!!

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase

5.0 out of 5.0

Buying process

by from Charleston.SC |

Everyone that I encounter was pleasant, professional and showed great hospitality.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Clean facility and efficient service

by from Charleston, S.C. |

My Cadillac ats needed a safety recall done and my drivers signal indicator in the mirror stopped working. I was provided a loaner while the work was done. The repairs were completed in a timely manner. Dean Griffin and all of the staff were cordial, professional and thorough as usual. I am thankful for the service I have received each time and am also returned a completely cleaned vehicle inside and out. Thank you Baker for everyone who worked on my vehicle. JOB WELL DONE!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Service at Baker

by from Charleston, S.C. |

Took my car into Baker for a regular service but also had a couple of things that occurred after I had made the appointment the previous month. Check up was completed and the lock was repaired on the glove compartment. 2 parts needed to be ordered and Dean informed me that when the ordered parts arrive I would be called to schedule an appointment for those repairs. Staff was professional, respectful and friendly which has been my experience at all times. Services were performed in a timely manner. Waiting are was immaculate as always and nice and peaceful.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Don't let them work on your car!

by from Charleston, S.C. |

Baker has worked on my car GMC Acadia multiple times. Almost every time it was not done correctly. They replaced our transmission and over filled the fluid by 2 quarts. But the last time they replaced the evaporator on the A/C and broke the heat. Then they told us that it would be $700 to repair but would split it with us. Why would I pay to fix something they broke.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Service Department

by from Charleston, SC |

Ready for me when I arrived, timely repair, courteous, hospitable, an overall pleasurable experience!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Dan's Experience

by from Charleston, SC |

As always, it was a great experience. The staff is very polite and informative. I love the new showroom and waiting area!

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Good customer service, good expierence

by from Charleston, SC |

I forget the salesman's name now, but he was very nice and very helpful. I told him what I was looking for, how much I could spend and made it work. I got the truck I wanted, and for less than what I was anticipating. He made it a very pleasant experience for a first-time buyer. My only negative statement would be, it took an awfully long time. I know that it takes a while, but when I was finished with the paper work it took almost another hour for the salesman to bring the car back from getting gas/ cleaned. I know it takes a while to clean, but they had already started doing that before I started signing off paperwork. I felt that it could have been timed a little better.... and for it to take 30-40 minutes to get gas in is kind of absurd.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Baker Buick GMC Cadillac responded to this review

June 11, 2014

Hello Michael, We are pleased to hear about your great buying experience at Baker Buick GMC Cadillac, and we apologize about the length of time it took to complete the process. We appreciate your feedback as it helps us give our customers a wonderful experience. We look forward to seeing you again!


5.0 out of 5.0

Very Professional and friendly

by from Charleston,SC |

Everyone there was very accommodating and very nice, Bently was very helpful answering questions;) Keith was such a gentlemen and very professional. Carlos is a very nice everytime I'm there, makes me feel welcome there.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Charleston SC |

They found what the problem was and were able to fix it. One thing I found out was the Cadillac service center doesn't allow a snack machine. However they did take me to the Buick service center in a golf cart to get a snack. I had a 2 hour wait, and had forgotten to bring some crackers. I am going thru chemo and have to eat small snacks regularly

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Good experience

by from Charleston, SC |

Had a problem with my 2006 GMC Canyon. Made appointment, truck got fixed, good explanation of problem-excellent service throughout. Highly recommended.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 149 reviews)