Stanley Ford - Pilot Point

Stanley Ford - Pilot Point

11590 US Highway 377, Pilot Point, TX 76258

New 877-894-4403
Used 866-524-8036
Service 877-247-0068

Bring your family to ours!

Average Ratings

3.9 out of 5.0
13 out of 18 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 19 reviews
1.0 out of 5.0

Bad service

by from Illinois |

Called twice on a truck on ebay they had listed. They had all my contact info no response. I bought a truck from another dealer that had better service.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

The Best Service

by from Jlock |

Amazing felt like royalty can't wait to come back...

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Wonderful

by from Pilot Point, TX |

All work on my truck has deem done here and IHave always been Satisfied.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Always a Story

by from Berlin,Md |

ALWAYS A STORY-CALLED MANY TIMES ABOUT A COUPLE OF VEHICLES LISTED ON EBAY.THEY WERE ALWAYS SOLD BUT STILL LISTED.ALSO FOUND OUT THEY HAVE NEGATIVE FEEDBACK ON EBAY FOR THIS SAME TYPE OF PRACTICE.THE LAST VEHICLE I CALLED ON THE FIRST PERSON I TALKED TO WAS THE F.& I. MANAGER.WE TALKED ABOUT A CURTAIN VEHICLE AND ABOUT PAYMENT.HE NEVER CALLED BACK.THEN I CALLED THE INTERNET MANAGER 3 TIMES AND FINALLY GOT AN ANSWER THAT THE VEHICLE WAS SOLD 5 DAYS EARLIER.-ALWAYS A STORY !!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase

Stanley Ford - Pilot Point responded to this review

April 26, 2014

Hello Rob, This is Michael Laube sales manager with Stanley Ford. I want to start by apologizing for any inconvenience that we have caused you. Hearing this makes me frustrated, although I am sure not as frustrated as you. I want to ensure you that if there is anything I can do to make this right, I will do my best to get it done for you. My Email is mlaube@stanleyautogroup.com or you can call the store at 940-686-2236 and speak with me directly. Once again I am sorry and I would appreciate the opportunity to make this right by you. Best Regards Michael Laube


5.0 out of 5.0

Very Good

by from Pilot Point, TX  |

Shaun was very professional and courteous and was more than willing to go the distance to help me out with whatever was needed. Definitely will refer Stanley Ford to anyone I know looking for a new or used vehicle.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

robert

by from el dorado ar |

They are very shady and they had me and my wife drive 300 miles to look at a truck and called us 10 miles away from the dealership and said we let someone test drive it. You can wait to see if his credit goes through and then you can see it.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Very Good

by from Pilot Point,TX |

its was great!! I am completly happy with megans service i will deffantly deal with her again !!!

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Fantastic

by from  Pilot Pt, TX |

I was completely satisfied with this experience. All of the people I came in contact with were extremely friendly and helpful.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Very Good

by from Pilot Point,TX |

Very friendly. Shaun is very knowledable, patient, very easy to work with. Listened to what I wanted, pays attention to that and guided me to trucks that fit that as best he could.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

very good

by from Pilot Point,TX |

The service is great!!!Ben was very good through the whole deal. ............. ................... .................

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 19 reviews)