Mclaughlin Ford

Mclaughlin Ford

950 N Main St, Sumter, SC 29150

New 855-275-9117
Used 855-270-9696
Service 855-292-0753

Buy American, Buy Ford, Buy Mclaughlin

Average Ratings

3.8 out of 5.0
3 out of 4 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-4 of 4 reviews

Featured Review

5.0 out of 5.0

Thank you Roy Johnson !

by from Sumter SC |

I have been buying cars for over 40 years and the experience I had working with Roy Johnson at Mclaughlin Ford in Sumter SC was the best I have had yet! I am talking almost 20 cars between me and my family members over those years and Roy has been the best sales rep I have dealt with. He was open, honest and cared about what I wanted in a car. He did not "sell" me a car, he helped me purchase one. If anyone is looking for a new or pre-owned car be sure to ask for Roy Johnson and he will take good care of you! Thanks Roy, you have a customer for life! T.K.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

4.0 out of 5.0

Great service

by from Raleigh, NC |

I purchased a used Dodge suv from fort mill and I lived3 hours away. My salesman got me all the numbers I needed prior to making the trip to look at the vehicle. So, was already pleased with my price prior to making the trip. All I had to do is drive the suv to see if I liked it and sign the paperwork. My saleman followed up with me a week later to so how everything was going and to thank me for my business. I recommend this dealership based on the guy I dealt with, he was a good guy.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Mclaughlin Ford responded to this review

January 21, 2015

Thank you so much for the confident words on your experience! If you need any further assistance in the future, please don't hesitate to call us or even email us! We are here to help you in any way we can!


1.0 out of 5.0

Bad Service

by from Columbia, SC |

I went to look at a used ford and put down a deposit. I was never told the deposit was non-refundable. I called the sales man and told him I was no longer interested in the car two days before the took the money out of my account. They still went ahead a took the deposit out my account after I said I was no longer interested. Later when I was told it was non-refundable by the sales he and the manager on duty were dismissive and rude to me. I have never received such bad customer service in my life.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Ford Dealership

by from Sumter, SC |

McLaughlin Ford did everything I asked them to do. They shared the invoice price, allowed me to utilize my employee match program, gave me the rebate and met my trade in request. It was a no pressure sale and handled mostly over the phone. The salesman spent extra time on a Friday night to explain the features and creature comforts of the vehicle...just a great experience overall.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Mclaughlin Ford responded to this review

November 10, 2011

We thank you for your business and look forward to servicing you in the future with your car buying needs !!!


(1-4 of 4 reviews)