Penske Honda

Penske Honda

4140 E. 96th St., Indianapolis, IN 46240

New 877-261-3999
Used 866-762-5540
Service 866-658-5334

Nobody Bigger, Nobody Better!

Average Ratings

4.4 out of 5.0
52 out of 61 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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    41-50 of 61 reviews
4.0 out of 5.0

Good non pushy experience

by from Indiana |

Good experience. Salesman was not pushy but financing was where I felt the push to buy several thousand dollars worth of insurance for fabric care, tires, paint, etc. that would have doubled the original payment! I felt like I was looked at like I was crazy for not purchasing those items.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Penske Honda responded to this review

March 4, 2014

nubbyyou, Thank you for reviewing our Sales and Financing Departments. We're sorry to hear your experience with financing was not excellent, but do appreciate your constructive criticism. We'll do our best to improve our services. Take care, Penske Honda


5.0 out of 5.0

Great people at Honda

by from Zionsville, IN |

My salesperson wasn't pushy. He made my day it was a go-go experience him showing me all the cars I could be interested in. He was very patient and extremely nice. He tried his hardest to find what I was looking for. I will definitely be back because I purchased from them 4 years ago too and had the same great experience with them years back. By the way their body shop and mechanics are super super nice and I didn't have to return any work to tell them something wasn't functioning or not looking right. I have advised many of my friends to go there and they had the same great experience. Absolutely great place to buy and service your cars!!! They even worked on my chevy's body too. Your my favorite place to shop! Keep up the great work!!!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Penske Honda responded to this review

March 4, 2014

Monica, Thank you for sharing your positive feedback with us. We highly appreciate you taking the time to review our dealership and let us know about your experience. We hope to see you again! Take care, Penske Honda


1.0 out of 5.0

Poor customer relations

by from Indpls,In |

After many phone calls from the dealer I set an appointment. All the promises of a great price for my trade in went out the window once I was there. I had to sit and wait in the new car showroom for quite a long time. I think this was there attempt to wear me down. They tried to wow me with different payment schedules to try and hide the fact they would not give me a fair trade in price. I had to ask for my keys back so I could leave.

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase

Penske Honda responded to this review

March 5, 2014

Overdone Dave, We would like to extend our personal regrets regarding your experience with our Sales Department and assure you that we take your feedback seriously. Our General Manager, Bruce Heath, would appreciate the chance to speak with you, apologize, and get more feedback. You can email him at bheath@penskeautomotive.com. If you would rather give us your preferred contact information, once received, he is happy to contact you. We appreciate your time and are looking forward to earning back your trust in our dealership. Thank you, Penske Honda


1.0 out of 5.0

Mr Deck

by from Indianapolis |

We called the Honda dealership at 9:30 on Saturday morning and gave the salesperson the specific used car number we were interested in. He said he would have it ready. Came in 5 hrs later and not only was the car not there- but they had no idea where it was. After wandering around the parking lot in sub zero wind chills we came back inside. We gave salesperson our specific list of what we were looking for- LESS than 30K miles ect. He kept wanting to show us cars with more miles. Talked to Sales manager- gave him what we were looking for- after waiting 30 minutes salesperson came back with another car with 40K miles. Terrible service. There are several places that sell Honda's in the Indianapolis area- it all comes down to customer service- something this dealership lacks.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Penske Honda responded to this review

March 5, 2014

MrD, We're extremely sorry to hear about your experience with our Sales Department. Our General Manager, Bruce Heath, would appreciate the chance to speak with you, apologize, and get more feedback. You can email him at bheath@penskeautomotive.com. If you would rather give us your preferred contact information, once received, he is happy to contact you. We appreciate your time and are looking forward to earning back your trust in our dealership. Thank you, Penske Honda


5.0 out of 5.0

Absolute great experience

by from Indianapolis, IN |

I had an absolute wonderful experience. I was treated fantastic. I have purchased numerous vehicles from various dealerships over the years and never had the positive experience that I had with Penske. Andrew was my sales rep and he was just awesome. I will never buy a vehicle from another dealer as long as Penske is still around. I have already told anyone looking for a new or used vehicle to go to Penske. Thank you very much for my experience.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Just looking

by from Indianapolis, IN |

Test drove a couple cars. The woman I worked with was very nice and I would return to her if I decide to buy a car there.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Long time customers...

by from Brownstown, IN. |

My wife and I have purchased four new Honda automobiles from Penske Honda and one certified pre-owned. 99 Accord, 06 CR-V, 08 Accord, 09 Ridgeline, 12 Cross-Tour. I have sent people that work for me, people from our church, my brother and my father to buy cars from them as well. Nearly everyone I have ever sent to them has come home with a new car. The one exception that I can think of was a financial reason for not qualifying. I have never had any contact with Penke Honda when I did not walk away feeling very impressed. The building is always spotless. The staff is always up to my high standards of professionalism. The repair department has always exceeded my expectations. I do not know how they change the synthetic oil and check the whole car over for like $32.00. The one time I changed my own oil in my Ridgeline, just the oil and filter cost me $43.00! One important thing for you to know is that we drive 1 1/2 hours to visit Penske. I have bought one new Honda from a dealer in extreme southern Indiana and the facility was dirty. The people were less than professional. The one time I went back to them for a simple oil change, they scared me with their incompetence! I know they are not all great at servicing like Penske is. That's why I drive an hour and half to Penske Honda. Any dealer can give you a great deal when you buy a car. But not many care about their customers after the purchase.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Wonderful Sales Group

by from Anderson, IN |

I just purchased a vehicle from Penske Honda yesterday and they were spectacular! They were able to get me into a vehicle within 2 days (it's my second car and the first time was a nightmare)! I was so happy with my services and was able to find a car that I can absolutely love!! The whole way home, I could not stop smiling at the fact that after only 2 days of contacting them, I was driving my new car home! I highly recommend purchasing from them given the chance!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

2012 Ridgeline

by from Indianapolis, IN |

I found that the Penske Team was able to put together new car deal that both fit my needs and met the financial threshold that was tolerable. My first visit was a little disapointing but then, the second vist exceeded all of my needs. The service department team was excellent in helping me solve an accessory question. Thanks

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Another pleasant experience at Penske Honda

by from McCordsville, IN |

This is our second pleasant experience with Penske Honda. In both instances, the sales staff were sensitive to our our needs and financial circumstance. We broused the lot on Sunday afternoon, went home and checked out a couple of cars online that caught our eye, and were contacted promptly by a friendly and experienced representative who guided us through to our purchase on Monday when we drove off in a great used car.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(41-50 of 61 reviews)