Capital Ford Lincoln of Wilmington

4222 Oleander Dr, Wilmington, NC 28403

Average Ratings

4.9 out of 5.0
334 out of 335 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 335 reviews
5.0 out of 5.0

Gold Star Ford Dealership

by from Wilmington, NC |

Quickly able to get appointment to get vehicle repaired. I was pleased that the vehicle was repaired correctly the first time. Joyce Stanley, the service consultant, was friendly, knowledgeable, and had excellent communication skills. I pleased when vehicle was ready when promised. The technicians who repair vehicles have always done an outstanding job. The excellent service department is one of the major reasons I continue to buy Ford vehicles.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

2014 F-150 Fog Lite repair.

by from Wilmington, NC |

I came for a Left Side Fog lite out on my 2014 F-150 and Mr. Chris Royal rendered "Outstanding" customer service and Please, Please express my sincere appreciation to Mr Josh Barbour for having a customer service representative that cares about the customer. I had another important meeting to attend and he had his service technician correct the problem in the amount of time allocated to ensure I was able to attend my meeting. Thanks Chris. Gerald Delts

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Nothing but great experiences.

by from Wilmington, NC |

Always great service, staff is very friendly and helpful.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Rhonda Henry, buyer; Paul Pridgen Salesman

by from Wilmington, NC |

Paul Pridgen was very helpful and knowledgeable of the vehicle. I typically have an adverse reaction to car salesmen and the way they hover and attack you from the moment your car enters the lot (ie. Jeff Gordon). Paul was not at all like that. He was very personable and sincerely interested in answering all of our questions and educating us on the features of our new vehicle. Donna Richardson, Showroom Host, was also very helpful, courteous and sincere.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Thanks

by from Wilmington, NC |

Work was done correctly, on time and at the price quoted

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Service friendly and complete as always

by from Wilmington, NC |

As usual the service staff,led by Chris Royal, on this visit did a great job in taking care of me and my car. Thanks to all of the service people at Capital Ford

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great job

by from Wilmington, NC |

2014 Focus......the service was excellent so was the staff. Thank you

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from Wilmington, NC |

Service Manager or assigned Service Representative knows our family and our vehicles. The services individuals and team are very friendly, knowledgable and helpful in diagnosing the problems and proposing the appropriate solutions. They present for review but do not over or up sell things that we do not need. They look for ways to save us money with the Ford Advantage and seasonal specials programs.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Super Service!!

by from Wilmington, NC |

I purchased a 2015 Escape this past week with the awesome help from John Kozak. Service was great. John was extremely helpful in getting me into the perfect vehicle that suited my needs - thanks!!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

merlin48r

by from Wilmington, NC |

Chris went above and beyond for the services performed on my car.Thanks again for everything. Excellent all the way around!!!

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 335 reviews)