Don't pass up the chance of checking this dealer out - They will work hard to do you right! I'd like to explain each rated section in detail in order to help you better understand what a top notch business FIRMIN FORD is! Customer service: I was able to speak directly to Mr. Firmin himself throughout the purchasing process. There was no pressure for me to buy at all. The Internet sales representative, Zeke, was very thorough and ran me several numbers on all of my trade and purchase scenarios - very helpful! Mr. Firmin also personally helped me work through some different financing possibilities. I unfortunately had some minor problems with my used car purchase about a month or so after my family bought the vehicle. I was out of state when this occurred, but check this out --- I called Mr. Firmin and personally discussed my predicament with him and worked towards a fair solution with him. Not only was he encouraging through the process, but he also helped out financially with the repairs even though I was out of state! I don't think you can get better customer service than that! Buying Process: Smooth. It was honestly the easiest and most efficient car deal I've made. I've worked with some other local dealers recently, and Firmin Ford is head and shoulders above their competition. No annoying waiting games or tricks. Ever spent an hour signing annoying paperwork for a large purchase at the end of the deal where the finance guy tries to up sell you at every twist and turn - NOT HERE. I was done in 10-15 minutes and shocked at how smooth the process was for me and my family. Quality of Repairs: I didn't have repairs done at Firmin Ford, but like I mentioned before, Mr. Firmin personally assisted me in getting the repair I needed out of state! Also, I would not hesitate to take my car to Firmin Ford for repairs or general maintenance for any of my vehicles. Facilities: Wow, remodeled building inside and out! The building looks sleek, sharp, and classy. The lot is small enough to walk, yet roomy enough that you can enjoy walking around cars without feeling cramped. Buying a car is such a big decision and emotions can play such a large part. The facts are these, if you're looking for a solid trade value on your current vehicle and want to purchase a car that is priced right, then Firmin Ford should be at the very top of your list. Not only will their buying process be efficient and enjoyable, but you can trust that Mr. Firmin himself will see to it personally that you will be dealt with professionally and courteously throughout the entire process and beyond. If you purchase a vehicle from Firmin Ford, you can trust you made the right decision, and my guess is that you'll be a customer for life.
Report inappropriate content
Did you find this review helpful?
Your feedback has been sent to Cars.com.