- Service & Repair
We're Cella Ford. And we go further for you. We're dedicated to serving you now and whenever you need us. We're owned and operated by the Cella family. We've been in business for over 43 years. We're proud recipients of the prestigious President's Award. We believe in a no-pressure sales environment, too. From vehicle test-drives and product demonstrations to personalized service and maintenance, we're committed to delivering a Ford ownership experience above and beyond your expectations.
73 out of 76 people recommended this dealer.
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by Carol Bey
On Jan 15,2014 I was involved in a car accident that totaled my new 2013 Ford Focus that I purchased from Cella Ford in Sept. I went back to the same salesperson that helped me before... Charlene Woody. Right away she tried to help me find another car with all the options that would make me happy. Charlene is very knowledgable and tries to make sure you understand how your car works from how to sync your phone to unlocking your doors. Charlene is very helpful... She lets you know that you are welcome to call her at any time if you have a problem that she can help you with even after the sale is finalized. She calls to followup and make sure things are going well and that you are still happy with your car. Mr Rufus Gaskins worked his "magic" to make sure things went smooth and in a timely manner. He helped me get an affordable payment that I was happy with. Cella Ford of New Bern is very fortunate to have such outstanding employees. And now about my accident.....It was a very foggy early morning accident with a garbage truck. My car was totaled and I suffered rib injuries along with bruises. I have no doubt in my mind that my FORD car saved me from being seriously injuried or killed. Even though the front was mangeled all the way to the windshield the inside of my car was not damaged. Just goes to prove FORDS ARE BUILT TOUGH just like they say. I will never own any other kind of vehicle.