Mike Brown Ford-Subaru of Spruce Pine, LLC

(3.5) 2 Reviews

10992 S Highway 226, Spruce Pine, NC 28777

Average Ratings

3.5 out of 5.0
1 out of 2 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-2 of 2 reviews
5.0 out of 5.0

Excellent response

by from Boone, NC |

My wife is currently in the assessment and comparison phase of shopping for '13 Subaru Outback, with a particular trim level and low mileage. I contacted the dealership and the staff were excellent in reviewing her concerns. It's a bit of a drive from where we live, but turns out to have been worth the effort. They had one model that fit her needs, but searched their resources and a acquired another one from one of their network sources, so she could do comparisons for color, mileage, and road handling via overnight drive testing. She hasn't made a decision yet, but the efforts of the dealership to provide a responsive shopping experience have been outstanding. When it's time to replace my old wheels, this will be my first stop.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did not make a purchase


2.0 out of 5.0

Service Dept is a no go

by from Spruce pine , NC |

Service department is poorly managed and staffed. Several bad experiences on 2 different vehicles over a 60 period. Many return trips because repairs failed or didn't even address issue, much aggravation .

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


(1-2 of 2 reviews)