- Repair & Care
For more than 43 years, Ted Russell has been earning the trust of East Tennessee residents with hard work, honest dealings and total dedication to customer satisfaction. People here trust Ted Russell to provide a great selection of quality vehicles and reliable service. That is why we sell more vehicles year after year to repeat customers and to new customers referred by friends who have done business with us. That's the power of trust. Our community is like family to us a group of people always helping each other. The Ted Russell family knows that helping others makes our community a great place to live and work.
14 out of 20 people recommended this dealer.
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I was recently in the market for a new car, and I fell in love with the new Lincoln MKZ. My husband saw one listed online and called the Ted Russell Ford dealership on Kingston Pike. He was put in touch with Andy Phillips, who drove to another dealership to pick up the car and bring it to Ted Russell so that we could come by after work and look at it. Andy stayed at the dealership with us long after closing time to complete the paperwork to buy the car. He never rushed us or made us feel like we were wasting his time, even though we were at the dealership until after 9:00 pm. Along with help from Duffy in finance, this experience was the best one we have ever had buying a car. My husband even came back the following day to trade in his truck for a new one at the Ted Russell dealership. I would recommend them to anyone in the market for a new vehicle!!