Ted Russell Ford - Kingston Pike

Ted Russell Ford - Kingston Pike

8551 Kingston Pike, Knoxville, TN 37919

New 888-815-7152
Used 866-591-6760
Service 877-535-2227

"Knoxville's #1 Volume Ford Dealer"

Average Ratings

4.3 out of 5.0
49 out of 59 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 59 reviews

Featured Review

5.0 out of 5.0

Ted Russell Ford

by from Knoxville TN |

All sales reps very professional and easy to approach and work with. Financing was a very smooth process. Dealership was very clean and inviting.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Very satisfied with Sales Associate

by from Knoxville TN |

Sales associate Doug Peek was really helpful and friendly!! The process was smooth and easy. I would recommend them to anyone. Very satisfied.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Experience

by from Knoxville Tn |

Great experience dealing with Andy Phillips at Ted Russell Ford Kingston Pike

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Doug and Tom Were Great!

by from Seymour, TN |

Everyone at Ted Russell was very friendly and helpful. The salesmen, Doug and Tom were great to deal with. Thanks.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

ANDY was Awesome!!

by from Harriman TN |

This was a Great Experience! Andy was awesome to deal with.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Ted Russell Ford

by from Knoxville TN |

I had a great experience here! The salespeople were friendly, patient, and polite. They helped me find what I was looking for without being pushy, which I think is very important in a dealership. Definitely come see them for your next car!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Never called back

by from Murrells Inlet, Sc |

They contacted me and I was wanting more info. They were suppose to call but never did.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Ted Russell Ford - Kingston Pike responded to this review

January 18, 2015

Dear Mike- We are sorry we were unable to meet your needs and make arrangements as out-of-state deals are indeed very complicated with each state having different guidelines. Thank you for your interest and feedback.


5.0 out of 5.0

Mary from Gatlinburg

by from Gatlinburg, TN |

Doug Philpott is the type of salesman that we like to work with and he has gone above and beyond our expectations. He is polite, professional, and very patient and helpful, informative in regards to us purchasing this vehicle. P.S. I don't like "pushy" salespeople and Doug is not that way but IS the way I like to work with.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Didn't Expect to Buy a Car

by from Knoxville, TN |

I received excellent service today. The sales staff (Abby, Mark, Tony) were very thoughtful and helpful and positive, especially while I waited for financing. I also appreciate how much effort was put into achieving the best financing possible. I didn't expect to buy a car today, but I did!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Enjoyed Working With Doug!!

by from Knoxville TN |

I had lots of mechanical questions about the new Transit Connect Wagon and Doug was great at helping me understand and feel confident about my purchase. Great Service!!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Ted Russell Ford Lincoln

by from Kingston Pike |

Abby Reece was a great sales-lady; sweet and kind and knowledgeable. Great lady-Great Job. Thank you.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 59 reviews)