Ted Russell Ford - Kingston Pike

Ted Russell Ford - Kingston Pike

8551 Kingston Pike, Knoxville, TN 37919

New 888-815-7152
Used 866-591-6760
Service 877-535-2227

"Knoxville's #1 Volume Ford Dealer"

Average Ratings

4.3 out of 5.0
47 out of 57 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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    11-20 of 57 reviews
5.0 out of 5.0

Excellent experience

by from Madisonville,Tn |

Purchased a 2014 Ford F150 at Ted Russell of Knoxville. Experience was quick and easy. Andy Phillips was very easy to deal with as were the staff in financing. Would recommend this dealership to all.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Will Recommend Ted Russell Ford In the Future

by from Knoxville TN |

We had a great experience with Ted Russell Ford. The salesperson Abby did a great job explaining the features and doing the test drives. The buying experience was smooth and I will recommend Ted Russell Ford in the future.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Doug Philpot

by from Corryton TN |

Great salesman. Very nice and professional. Let me know the facts on the SUV and knew what he was talking about. Didn't beat around the bush. Great Experience.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Andy is Great!

by from Knoxville TN |

Andy is a great salesperson to deal with. Thanks for all of your help.

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Doug Philpot -Ted Russell Ford Kingston Pike

by from Knoxville TN |

I would like to say many thanks to Doug Philpot for his professional service and warmful help for new car buying, he always have provided detail instructions on car's functions, help me about the new features of the car, support me to handle the payment. He is great! Many thanks.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Wow! Doug Philpot

by from Sevierville, TN |

Wow! Honestly the best experience in making a vehicle purchase. The knowledge was extensive and the personality superb of my salesman Doug Philpot. I will recommend not only him but Ted Russell Ford to everyone! Thanks again

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Happy in +Sevierville

by from Severville TN |

I went on line looking to buy an MKX. Andy called me right away and within 3 hours I was leaving in my new MKX. Andy is great!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


2.0 out of 5.0

Not So Great

by from Lenoir City |

I talked to the Internet Rep. To see if the Kia Sedonna was still available. I got there and waited 2 hours only to find out it was sold.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Ted Russell Ford - Kingston Pike responded to this review

October 23, 2014

Dear DLord; Please accept our sincere apology that you feel your experience at Ted Russell was less than top of the line. We at Ted Russell Ford make every effort to serve and satisfy every customer according to their needs and ability to buy the particular vehicle of their choice. However at times it is simply not possible to facilitate every purchase for a variety of reasons. When you are back in the market we appreciate the opportunity to earn your business and give you a stellar experience. Thank You


5.0 out of 5.0

Bought 6 Cars Here!!

by from Pigeon Forge |

I have bought 6 cars from Andy Phillips at Ted Russell Ford on Kingston Pike. I won't call anyone else but him when I need a new vehicle.

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Customer Service
Buying Process
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Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Crossville Shopper

by from Crossville TN |

Awesome service from Abby. Would definitely buy from again.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(11-20 of 57 reviews)