Lance Cunningham Ford

Lance Cunningham Ford

4101 Clinton Hwy, Knoxville, TN 37912

New 888-227-6125
Used 888-226-8620
Service 888-293-0797

Don't Be Fooled- There is only ONE Lance Cunningham Ford !!

Average Ratings

4.8 out of 5.0
251 out of 257 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 257 reviews

Featured Review

4.0 out of 5.0

Made a bad situation better!

by from Athens Al. |

I was recently traveling from Athens Al. to Winchester Va. and broke down in Knoxville. I am an older woman and was traveling alone except for my dog. I just can't say enough about the wonderful people at Lance Cunningham Ford. They were so accommodating to me and the Beagle! Though they were very busy, they got me in,repaired and back on the road. I will probably never need their services again but would urge those living in the area to patronize this terrific establishment. Thanks so much!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

2.0 out of 5.0

Good dealership, bad deal

by from Knoxville, TN |

Had a great salesman in Russel Phillips. Did our financing with Travis who poorly explained the deal and then rushed us to sign ("the car will be sent to auction Monday. If you leave you lose your place and I don't know when I can get back to you.") We got home and read through the deal and got swindled, which is on us.

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Customer Service
Buying Process
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Shopped for a used car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

"Got-Her-Done"

by from Knoxville, TN |

Had a pleasant & fast-moving experience- "Got-Her-Done". Professional service and we feel like to got a good deal.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service

by from Dandridge, TN |

Nice experience. Miranda Bowness (service manager @ Lance Cunningham) was quite professional and polite which made me feel right at home!! Thank you

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from Knoxville,TN. |

The Service dept. always does a good job for us on our vehicles,from the check in to the check out.great team. Mike

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Lance Cunningham Ford responded to this review

June 25, 2015

We really enjoyed reading your feedback, Michael! Please let us know if you have any additional questions about services you received and thank you again for choosing Lance Cunningham Ford!


5.0 out of 5.0

doing things right

by from Seymour, TN |

Everything was fixed correctly. I was treated as a valued customer.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Electrical Project Manager

by from Knoxville, TN |

Service of my daughter's Ford Escape. I appreciate the time that the Service Manager spent with explaining to her all of the items that were serviced, as she said he was very courteous. The price paid was competitive and fair for this work. You can bet I will recommend Lance Cunningham Service Department to our friends for their vehicles service work. Thanks, David Barnes

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Lance Cunningham Ford responded to this review

June 20, 2015

We hope everything was completed to your satisfaction, David! We hope to see you here again!


5.0 out of 5.0

Excallant Service

by from corryton,tn |

The service writer was great, he did an excellent job. I had 2 cards from Ford both with credits,so he combined them and was able to use it on that bill great.Thanks for the service and help.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

great service

by from maryville, Tn |

2015 ford fusion had to get my oil changed. They did a good job and it didn't take to long.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Lance Cunningham Ford responded to this review

June 20, 2015

Benjamin, thank you for taking the time to let us know how we did for you. Please let us know if there is ever anything else we can do to assist you.


5.0 out of 5.0

service

by from Knoxville, Tn |

Staff is always friendly and helpful. The work flow seems to be in very good oder. Good atmosphere.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great first time buyer's experience

by from Chattanooga, TN |

It was great!! Wonderful experience... everyone was very helpful and nice! No high pressure!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Lance Cunningham Ford responded to this review

June 20, 2015

We appreciate your feedback, Susan. Thank you for choosing Lance Cunningham Ford, and we hope to see you again soon!


(1-10 of 257 reviews)