I purchased my jeep from the dealership last Nov. Everything was great with the jeep. As the months go by I needed to take it in for my first oil change. Since then I have had massive oil leaks. I have now taken my jeep in to be looked at 4 times since then to have the "managers" tell me it was just the plug and or the filter,my jeep was looked at by the same 2 guys. Today, 8-31-2013, On my 4th attempt at having this problem fixed I was FINALLY told it was a crack in the oil pan, which again was looked at but the same 2 guys. After so many attempts at having this fixed I was told "we dont have time to fix it today, we close at 3:30, you will have to come back another day." I showed up at 11:50 after speaking with a jeep customer service agent, thats told me they close at 5. After getting my paperwork and getting in my jeep, frustrated, I decided to call the GM of the dealership and speak to him. While speaking to Mike Nichols for a couple minutes I started to see why they only have a 2.5 rating with yahoo and other car dealership rating sites. Quickly saying things like, "I dont know how we would crack the oil pan", "Next time you call jeep and complain make sure you tell them you showed up at 12:30 on a day we close at 3:30", which i showed up at 11:50 and lastly didnt bother to apologies for me having to drive 45 minutes 4 times and almost a 5th for the SAME issue that they could have fixed the FIRST time.
Report inappropriate content
Did you find this review helpful?
Your feedback has been sent to Cars.com.