Bates Ford

1673 W Main St, Lebanon, TN 37087

Used 615-257-1564

Average Ratings

4.7 out of 5.0
83 out of 86 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 86 reviews
5.0 out of 5.0

Customer Service Review

by from Brush Creek, TN |

Tommy Shorter is the very best salesman that I have ever had. He continues to provide Quality Customer Service and does not pressure you into a sale. He explains everything in detail and gives you options for your purchase. He will get you the best price for your trade in and on your new vehicle. We have purchased 3 cars previously (F150/Fusion/Focus) and recommended a neighbor who bought 2 vehicles(Jeep/Fusion) from Tommy. We just purchased 2 new vehicles (F150/Mustang) and are very satisfied. Service could get no better unless you gave the cars away!!! Even the receptionist kept us updated of Tommy's progress. Super group of people,

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Bates Ford

by from Murfreesboro, TN |

The recall adjustment fixed the issues I was having and the oild change was surprisingly affordable.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Customer Service

by from lebanon, tn |

Paul, Service Manager always takes care of me. I always feel I have received the best service when I leave.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

All Ford Dealerships should be this good!

by from Lebanon, TN |

I love those guys in the Service Department at Bates Ford. They're really service oriented and take care of the customer. I wouldn't hesitate to recommend them to anyone.

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Customer Service
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Great service

by from Old hickory, tn |

Tommy was very helpful and kept me informed. Plus, having the finance and sales guy work with my schedule proved to be beneficial

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great services

by from Lafayette,Tennessee |

Extremely helpful very accommodating we enjoyed our experience with buying the truck our salesman was very professional and understanding. Highly recommend

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

service writer

by from mt juliet,tn 37122 |

outstanding , good job RAY excellent handling of customer complaints

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Buying

by from Lebanon, Tn |

Purchased F150 XLT Sports. Have purchased here before.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

oil change

by from Lebanon, TN |

The service department staff was very helpful and curtious. They answered additional questions about installing a future upgrade on my car.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

great place Bates ford

by from Mount Juliet, TN |

2015 ford 250sd truck absolutely AWESOME best place Ever to buy a new car or truck

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Customer Service
Buying Process
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Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 86 reviews)