Bates Ford

1673 W Main St, Lebanon, TN 37087

Used 615-257-1564

Average Ratings

4.7 out of 5.0
67 out of 70 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 70 reviews
5.0 out of 5.0

excellent Quality work and service

by from Lebanon, Tn |

The mechanics was very polite and professional and worked around my schedule. They were prompted and accurate. Very satisfied.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

The service was excellent.

by from Lebanon,Tennessee |

Your service department has always given me quick and excellent service.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Bates Ford

by from Lebanon, Tn |

Stayed late for me to get my Jeep Serviced. Thank you

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

great service

by from lebanon, tn |

friendly and courteous staff who serviced my vehicle quickly

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service/Disappointing Conversation

by from Lebanon, TN |

I brought my vehicle in to service a tire with a slow leak and to program a key. Andrew was the person who helped me, and he couldn't have been more pleasant and professional. The work was completed in a timely manner, and I was well pleased with his customer service. My only complaint has nothing to do with the service department. While I was waiting for a ride, there were three salesman outside talking. The conversation was very negative and filled with cussing. I am sure (or at least I hope) they did not know I was standing there. As employees of Bates Ford, they should have been aware of their conversation and their language as they were outside where anyone could hear. It did not leave a good impression.

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Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Bates Ford Service Department

by from Lebanon, Tennessee |

My car was placed into service at 8am on Friday March 13th and servicing was not completed until Monday March 16th at 10am for a tune-up and thermostat.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Bates Ford and employees

by from Lebanon, TN |

I do not have a 150 pick=up. I have a Edge SUV. Please check your records, also why am I receiving letters to renew my warranty, have been for the past 8 months. I have had my car 14 months, is their a problem with my warranty? Please advise ASAP. Nancy Porter Your ( Bates Ford) service dept. is great, Paul and Christy are always so friendly and do everything quickly and a great job. Glad to see Ray, glad he has returned.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great work, great people!!

by from Lebanon, Tennessee |

Everyone was very nice and helpful!! Very please will come back!! :)

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Best truck buying experience!!!

by from Dover, TN |

This was the best truck buying experience I've ever had. Fast and friendly service, they had everything ready to go when I drove from Dover, TN. Mike was fantastic, he helped get my 2014 Tundra. He answered all my questions and took care of all the paper work prior to my arrival. If I'm ever in the market again I'll look to Bates first. Thanks!

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

outstanding service

by from Lebanon, TN |

Bates Ford has been servicing our cars since we moved to Lebanon two years ago, and I've always been satisfied with their service. But yesterday, they went far above and beyond what I could have expected. I woke up to a flat tire, and having an extremely busy day planned, had no way to get my car to them. Andrew and another associate came to my house with a portable compressor, inflated the tire, drove the car back to the dealership, repaired the tire, and delivered the car back to me. This isn't just good service it's GREAT service. I couldn't be more thrilled.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 70 reviews)