Campbell Ford

Campbell Ford

400 N 20th St, Ozark, MO 65721

New 888-604-1294
Used 888-604-0177
Service 888-604-9823

Average Ratings

3.7 out of 5.0
5 out of 7 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


1-7 of 7 reviews

Featured Review

5.0 out of 5.0

Really fine dealer

by from Nixa, MO |

Bought and traded with this dealer 5 times and all were handled very professionally and to my satisfaction. An older, smaller dealer, big on customer relations. Tex

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

1.0 out of 5.0

Did not appreciate service

by from Springfield, MO |

I do much of my own work but could not determine the source of an electrical problem so I was told a diagnostic would only cost $69. Campbell ended up fixing the electrical problem and replaced the air filter minder. I asked if there was some misunderstanding because I was not asked for permission to do the work determined by the diagnostic. Mike in Service told us that it was likely that since they had to take some parts off to do the trouble shooting it was easier for them to go ahead and do the work. That answer was unacceptable (especially since one of my kids could replace the filter minder of which I'm familiar with). I was also quoted $108 for a coolant flush but was billed $141.92. When I brought this up I was told that the employee who gave me that price would be told that the correct price is $142, to which I replied "how does that help me?" Mike then reluctantly agreed to refund $25 for the coolant flush. In conclusion - quoted $177 ($69 for diag and $108 for flush), work was done without permission and billed $418.50. I did inform the owner of my experience prior to posting this review but did not receive a response.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Thought it wouldn't happen! So happy!

by from Yellville, AR |

It was the best experience! They were nice, always smiling, and made it a super easy process!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Campbell

by from spfld mo |

Dealer never responded to query. Asked about price on an auto that was listed on line.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


4.0 out of 5.0

Our replacement van

by from Elkland mo. |

Ended up dealing with several dealerships and and was able to come up with a reasonable price for their van. There was no pressure but just honesty at what they could do on comparison to Kansas city dealer and their prices. Cambell Ford worked with me to do the buying and came up with what was reasonable. I know they needed to make some money but we wanted to keep our expense down. I had my own financing and they didn't press for their own loan offers. Transaction was easy and went well.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Bought Pre-Owned Lincoln Towncar

by from Bull Shoals, AR |

Our salesman, Gary Melton, was very helpful and accommodating. His low-pressure salesmanship was a plus. As we made the deal on a Saturday, and the car was new to the lot, Gary arranged for us to return for a full inspection at our convenience. We were given a nice courtesy car while ours was being serviced. Everyone was very friendly and helpful. One of the best buying experiences we've had.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

One of the best dealers in the Ozarks

by from Lexington, KY |

My family has done business with Campbell Ford for several decades now, and we've never been treated as anything but valued in either sales or service. They will not pressure you, they will not lie to you - what they are interested in is building a lasting relationship with you. No dealer in Springfield will make you feel this at home. Even when I was looking at purchasing a Ford from a different used dealership in the city, Campbell still gave me their advice on the car and on what I should really be paying. And when it was time to replace my wife's car, they worked out just the right deal at just the right time. We've recently moved from the area, but if we're going to make a new Ford purchase in the future, we'll wait until we can get home to deal with the Campbell family. My advice? Forget Springfield... Make a stop in Ozark at Campbell Ford. It's worth your time.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-7 of 7 reviews)