Berglund Chevrolet Buick

Berglund Chevrolet Buick

1824 Williamson Rd NE, Roanoke, VA 24012

New 866-636-9119
Used 866-686-9998
Service 866-415-4531

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Average Ratings

4.8 out of 5.0
98 out of 106 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 106 reviews

Featured Review

5.0 out of 5.0

This dealer makes good on deliver problem

by from roanoke va |

Do to an an oversite by dealer personnel, we did not receive the factory floormats included on the window sticker.Being a neatness nut I ordered some from Amazon that don't fit so I'll have to fight with the vendor to send them back.So then I ordered the mats from Berglund. Then I discovered the mats were actually at the dealer.My salesman installed the mats, got me a refund on the mats I ordered at the dealer, and offered to ship the Amazon mats back for me at no charge. They did all they could to correct the original issue and I would certainly buy my next Chevy from them!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Repair Services

by from Roanoke, VA |

I always get personal treatment and excellent service thanks to Charlie Hatcher and Danny Eastman.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Service is great

by from Roanoke, VA |

The people I've dealt with at Berglund have always been pleasant and courteous.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

repair work

by from Roanoke, Va. |

there were 2 recalls on my 2014 Chev. Traverse and the corrective maintanence was done in a timely fashion.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Courteous personnel. Comfortable waiting room.

by from Roanoke, Va |

My first oil change after purchasing 2014 Buick. Dealer personnel very friendly and facilities clean and neat.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

My first experience

by from Roanoke, VA |

I recently purchased my car and this was my first visit in for an oil change. I am very pleased with the service I received. The customer service is excellent.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

service review

by from belington wv |

Great service and website. I'd recommend to all my friends

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did not make a purchase


3.0 out of 5.0

Disappointed.

by from Roanoke Virginia |

We bought our Silverado and were pleased with the vehicle. However, they could not get our payment any closer than $50 ABOVE what we wanted in spite of the fact we put $4000 down and have a credit score above 800. The vehicle is a 2012 and had some scratches on the side (dog claws maybe). The salesman, Ron said that would be no problem to fix just let him know when we wanted to bring it back. He called someone named Steve over who agreed, no problem just bring it back and it would not take more than a couple hours. 3 weeks later we sent texts to Ron about bringing the vehicle in and he text back that he did not know us. I text back plenty of reminders and pictures of the truck. He then text back he knew us but never would return any other texts. He did not answer calls the next day. Called the repair department and explained the situation. A woman told me she would check on it with Ron and call me back. Never happened. Called back and again got no where. We have given up on that but am very disappointed the salesman didn't stand behind what he'd promised. This is the second but last vehicle I will purchase from a company who has salesmen that make promises to sell a vehicle but do not keep those promises.

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Customer Service
Buying Process
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Shopped for a used car

Does not recommend this dealer

Did make a purchase


4.0 out of 5.0

Berglund Buick Roanoke, VA

by from roanoke, va |

great group of folks...only negative this time was service took longer than usual but that's okay

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Berglund Chevrolet Buick responded to this review

August 18, 2014

Thank you for the positive review!


5.0 out of 5.0

Great customer service

by from Roanoke, VA |

I had a recalled Chevy cobalt and decided to trade it in. Everyone was extremely helpful in the process. Will definitely recommend my friends to go to Bergland to get their vehicles!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Berglund Chevrolet Buick responded to this review

August 18, 2014

Thank you for your business-both sales and service!


5.0 out of 5.0

Exceptional salesman

by from Clifton Forge VA |

Our Salesman Tim Hartzog was exceptional! His salesmanship and personality SOLD the vehicle. The Lacross is a great vehicle but Tim explained all the many features so well it sold itself. We have had many different salesman there but Tim is outstanding and very much a gentleman and a professional at salesmanship. He deserves a promotion and a raise.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Berglund Chevrolet Buick responded to this review

August 19, 2014

We are indeed lucky to have quality people like Tim on our team! Thank you for taking the time to review!


(1-10 of 106 reviews)