First Team Auto Mall

6520 Peters Creek Rd, Roanoke, VA 24019

Average Ratings

4.7 out of 5.0
119 out of 127 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 127 reviews
5.0 out of 5.0

Recommended

by from roanoke, va |

Wayne, our salesmen, was extremely helpful and made the purchasing process easy by letting us make our decision our way. Wayne was very respectful and spoke plainly so that my wife and I knew exactly what we were getting. I wish buying a car was always this easy.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Sales staff

by from Moneta,Va |

Working with sales persons Tiffany Dobbs and Mel Dobbs. Both were very helpful and understood our desires for the type of vehicle we were seeking. Friendly,helpful and customer oriented.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

30,000 mile service, and inspection

by from Roanoke va |

Really good service. Into third year with you guys and very happy so far. Plan on being a customer for life. Thanks

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

friendly service and good facilities.

by from Martinsville, VA |

The guys in service are very friendly and helpful. And there is a nice place to wait for my service. I appreciate that there is coffee available.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Vehicle Purchased

by from Salem, VA |

After frequenting this dealership several times over the last few months; I finally felt like I got the deal I wanted.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Customer Service

by from Roanoke, VA |

It's all about customer service and my experience was over the top! Mr.Woody, the Service Manager personally escorted me to the Customer Waiting area, Informed me about the wi fi and pointed out the computer area as we walked by. He also told me where I get coffee and water. And I got a Thank you note and a car wash!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Happy with 4th Subaru!!

by from Roanoke, VA |

We were able to search online and then Kenny Martin contacted us. He waited until we were ready to buy and then found exactly what we wanted very quickly. This is our 4th Subaru, three of which were at 1st Team and the other at the same site before they took. Also purchased a VW there. Always treated us well. Sales person went to get vehicle himself to speed up process. Appreciated that!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

made easy

by from roanoke virginia |

I really liked how easy it was to get an appointment and how i could drop my car off at any time of the day to get it fixed. It was very simple and everyting was explained to me.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Outstanding VW service and service personnel

by from Roanoke, Va |

Almost all cars are well made with a number of additional features. Service, though, is one of the most important parts of owning a car that is totally different from car brand and from dealer to dealer. Mr Woody has ALWAYS given us outstanding and personal service when he was with Hyundai and now with VW.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

First Team Auto Mall responded to this review

September 12, 2014

Daniel, thank you so much for taking the time to write this great review! We appreciate Mr. Woody as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that our service department was able to gain your trust in our business. We look forward to servicing your future automotive needs! Sincerely, Gary Baber - Vice President


5.0 out of 5.0

Excellent service well delivered

by from Riner, VA |

Expected time was recognized. Service was accomplished quickly and efficiently. Recall cause was explained thoroughly and I was on my way quickly.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

First Team Auto Mall responded to this review

September 12, 2014

Raymond, thank you for your kind words. We feel our service department is what makes First Team Auto Mall special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Gary Baber - Vice President


(1-10 of 127 reviews)