First Team Hyundai Nissan Subaru VW

6520 Peters Creek Rd, Roanoke, VA 24019

Used 540-362-4800 Used 540-362-4800
Service 540-362-4800 Service 540-362-4800


Average Ratings

4.8 out of 5.0

Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 297 reviews

Featured Review

5.0 out of 5.0

Subaru purchase

by from Danville, VA |

We worked with First Team Auto and received knowledgeable assistance, thoughtful attention and a great price on a quality automobile!

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Outstanding Service

by from Roanoke, VA |

I had a problem and gave them a call in the morning. They were able to fit me in for the afternoon and fixed the problem while I waited.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

First Team Hyundai Nissan Subaru VW responded to this review

October 9, 2015

David, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Feel free to call or stop by if there is anything else we can do for you. Best regards, Gary Baber Vice President gbaber@firstteamauto.com


5.0 out of 5.0

Great service

by from Moneta, VA |

The people are pleasant and courteous, they take you on time, and make recommendations if they notice something that needs attention. They help me keep track of when I need maintenance done.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

First Team Hyundai Nissan Subaru VW responded to this review

October 9, 2015

Thanks for your awesome review, Martin! We┐re very happy to hear that our service team was of such great help to you. We take pride in our customer service and we always make sure that our customers know everything that is going on. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Gary Baber Vice President gbaber@firstteamauto.com


5.0 out of 5.0

Love my Subaru and love First Team

by from Roanoke VA |

The friendly and professional personnel. Even though my Subaru is 9 years old now, they treat my car and me as if we just bought it brand new from them.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

First Team Hyundai Nissan Subaru VW responded to this review

October 9, 2015

Thanks so much for this great review, Trudy. We try to create a friendly and professional experience for all of our customers. If you need anything else at all, please come back to see us. Also, check out Facebook for exclusive content and deals. Best regards, Gary Baber Vice President gbaber@firstteamauto.com


5.0 out of 5.0

Excellent facilities, questions answered, friendly

by from Roanoke, VA |

Appointments on time, questions answered, explanation as to service rendered & why necessary; friendly, clean facilities, & waiting area Thanks for looking after my Forester 2013

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

First Team Hyundai Nissan Subaru VW responded to this review

October 9, 2015

Thanks for your awesome review, Janet! We┐re very happy to hear that our staff was of such great help to you. We take pride in our customer service and we always make sure that our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Please let us know if there's anything else we can do for you. Best regards, Gary Baber Vice President gbaber@firstteamauto.com


5.0 out of 5.0

I don't understand this question.

by from Roanoke, Virginia |

I have dealt with First Team for probably 10 or so years and have always been happy. Monte (God rest his sole) was great. Mel Dobbs was very helpful and kind. It was just a pleasurable experience all around.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

New catalytic converter by vehicle warranty free

by from Roanoke Virginia |

They provided me a loaner car which is nice and I did test drive the Altima at the same time but I guess it's because is part of my vehicle warranty

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Prompt Service

by from Roanoke, Va |

When I arrived the service department was ready to immediately start servicing my car. No waiting was refreshing to see at a dealership. Good Job. Keep it up.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

First Team Hyundai Nissan Subaru VW responded to this review

August 28, 2015

Rhonda, thank you very much for this awesome review and rating. We do appreciate your business and very happy to hear you had a good service experience with our team. If there is anything else you need, please come back and see us again. Gary Baber Vice President gbaber@firstteamauto.com


5.0 out of 5.0

Super Customer Service!

by from Roanoke, Virginia |

The first Service Advisor that approach me ( Brennon Viele ) was extremely help and polite from the start. He asked me how was my day and just carried out a conversation that made me feel he genuinely care about taking care of my problem. He personally oriented me to where everything was to wait at and asked me if there was anything else that I needed to know. Made a huge impression on me and told everyone about the kindness that was shown.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

First Team Hyundai Nissan Subaru VW responded to this review

August 28, 2015

Demetrius, thank you so much for taking the time to write this review. Brennon is great with people and focuses on what the guests needs. He will be pleased to hear about your positive experience. If you have any questions about your vehicle, please come back in to visit. Gary Baber Vice President gbaber@firstteamauto.com


5.0 out of 5.0

Great Customer Service

by from Roanoke, VA |

The customer service is far above any other. It is always a wonderful buying experience and seems to get better and better each time. Thank you!

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Shopped for a new car

Does recommend this dealer

Did make a purchase

First Team Hyundai Nissan Subaru VW responded to this review

August 29, 2015

Thank you, Becky, for this wonderful review and for doing your business with us. Remember that our doors are always open, so if you need any further assistance with your vehicle, let us know. Take care. Michael H. Munsey General Sales Manager mmunsey@firstteamauto.com


(1-10 of 297 reviews)