Fort Wayne Nissan Infiniti

Fort Wayne Nissan Infiniti

4909 Lima Rd., Fort Wayne, IN 46808

New 888-584-2178
Used 888-583-4431
Service 888-586-2943

Northern Indiana's Largest Volume Nissan Dealer! We sell more, so you save more!

Average Ratings

4.2 out of 5.0
32 out of 39 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 39 reviews

Featured Review

5.0 out of 5.0

SATISFIED !!!!

by from Fort Wayne |

Great Place Friendly Understanding and they LISTEN and DO fix any issues or concerns or questions you may have.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Job Well Done

by from Fort Wayne, IN |

Been having the X-Terra serviced here for over two years. Courteous and friendly staff; gets the job done.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent All Way Around

by from Fort Wayne, IN |

Warm and friendly greeting, reasonable time estimate that was met, pleasant post-service advice.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Nice facility, trustworthy staff

by from Wayne, IN |

I had made an appointment a few days ago.Jackson got my car in for service anyway. The service was prompt and wonderful.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Outstanding service

by from Fort Wayne, IN |

impressed with the warranty. john was very helpfully dealing with that.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

What a relief!!

by from Fort Wayne Indiana |

I have been looking for a nice used car for about three weeks and had considered a car from Fort Wayne Nissan and one of their competitors across town. Went to both places twice to test drive the cars and make sure I was picking the right car. Never in my time at the competitor dealer did I feel like I was being allowed to make up my mind on my schedule. Felt pressured the whole time and their sales people are probably going to continue to call me for months I bet. Fort Wayne Nissan really made me feel at ease and I was allowed to ask the questions that I felt were important and then was not pressured to buy now now now when I said I needed more time to think it over. I ultimately purchased from Fort Wayne Nissan because of their awesome customer service and their desire to help me get the right car and not just the one that they could sell the fastest to me. I would recommend anyone to go there if you want someone to take the time to help you find the right vehicle for a price I confirmed to be very fair. What a relief it was to buy my car there!!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Total Nightmare

by from Warsaw, In |

We found what we thought was a great 2006 Suburban. Right from the start it turned into a very unprofessional nightmare. We questioned the loud noise coming from the autoride compressor pump and were told by the salesman that this is normal and has been inspected. We did the paperwork and cameback 3 days later to pickup and was also told vehicle would be detailed and the stuck CD player would be taken care of by the service department. Got the vehicle and nothing had been done to it. Had to go back the next Saturday because the paperwork was wrong. Took vehicle in to have radio sent out for repair and 2 weeks turned into 5 weeks with no radio. Before 30 days were up we noticed the ABS wasn't working properly and had it checked out and found Control Module was bad and had codes and we still had paper plates on. Plus the compressor was bad and air shocks were leaking (Nice inspection crew). We got the usual runaround and found without paying for an extended warranty safety doesn't matter. They must feel if they don't call you back you will go away. We got the "Let me see what we can do" answers like others. This is the worst car buying experience I have ever dealt with and have been lied to since we saw the salesman and sales manager doing high fives as we backed out. Lesson learned RUN FROM THIS DEALER. You are only money to them.....

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase


1.0 out of 5.0

Fort Wayne Nissan Lacks Integrity!

by from Warsaw, In. |

I purchased a new 350 Z from FW Nissan and I had a choice between life time oil changes or a set of new tires. I ellected a set of new tires and had a writtened agreement. Years later i ready for my first set of new tires only to find FW Nissan would not honor their written agreement. After several promises to return phone calls daily I finally reach the sales manager to find that I had to get the new tires within 30 days of purchase. Really, whogets new tires within 30 days for a new car? As far as I am concerned this was an obvious ploy to deceive me at the time of my new car purchase. I had a competitive bid but FW Nissan beat their competitor when they said they would add a frre set of tires. I would never recommend FW Nissan as fas as I am concerned they lack Integrity!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Very good experience

by from Coldwater, MI |

I had visited several dealers while looking for a car and was completely burned out on the high pressure sales techniques of the sales staffs. When I contacted Fort Wayne Nissan about a car listed on cars.com they were prompt and professional with their response and I was able to set up an appointment for a test drive. When I arrived at the test drive the car was in front and ready to go. No high pressure sales, just an honest assessment of the car. I was able to but the car without having to go through the whole "Let me talk to the manager" routine. I was planning on getting financing through my credit union but their finance department was able to give me a much better rate without hassle. Ask for Taya. She does a great job.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

I'll never buy another car from this dealership!

by from Fort Wayne, Indiana |

We went to look at a car at this dealership on a Saturday evening, we liked and they told us that they would be getting a hold of us first thing Monday morning. We waited and they never called so Finally about 3 pm I called and told someone we were interested in buying the car. It then took them another 2 hours to call us back. I should have taken that as a warning but the car had everything we were looking for so we pressed on. The day after buying the car we found a few things that needed to be fixed. I called and was told that they would "see what they could do", and that they would give us a call back. Almost 24 hours later I had still no received a call so I decided to call them. The Sales Manager said that they would gladly fix us and that I would be receiving a call for someone in the service department. That was around 11 am....by 11 am the next day I still had not heard from anyone so I called them back. I was told that the person I needed to speak with was busy. All in all I called about the issue 3 days ago and have yet to be called back! This dealership needs to severally work on their customer service skills!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Oil Change Nightmare

by from Fort Wayne, IN |

I've always had my car's oil changed here, but I doubt I'll be back again after my recent experience. An appointment that should have taken 45 minutes ended up taking nearly 3 hours. Completely unacceptable.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


(1-10 of 39 reviews)