- Service & Repair
17 out of 26 people recommended this dealer.
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A car is a major purchase, and it is important to buy a vehicle from people who care about what they are doing, and actually care about the customer experience both pre and post purchase. I am not a shill, employee or relative of anyone working at Solon Nissan, just a customer who had an above and beyond experience I wish to share. The review is somewhat lengthy, but if you are thinking about buying a Nissan, Subaru or a quality used car and spending major money, than it will be worth your time to read through so I can tell you why these guys are the ones you need to start with when looking at buying a car. My girlfriend and I decided to move from Kansas City to California and after 2 days of driving, we entered the Raton pass about 80 miles west of Pueblo. Our Nissan Murano made it up a few of the steep grades, then choked out. We had two very anxious cats in the car, who were not happy about the trip in the first place, and a large U-Haul trailer we were towing with virtually all of our belongings inside. I will spare you the gory details of how we got back to Solon Nissan Subaru in Pueblo and skip to the part that matters. The service manager, after diagnosing the Murano came out and professionally delivered the crushingly bad news that our Murano was basically ?internally totaled? after a ?cascading series of failures? starting with the transmission and ending with the engine. It would cost us roughly $8k and take about two weeks if we chose to service the car there. The real tragic part of all of this is that we were about 6 payments away from having it paid off. We had to get to CA within 7 days to settle in and get ready to start our new jobs, so we had but one option. Trade the broken car for something on their lot. We picked an Armada because we wanted something that could handle that trailer easily for the remainder of the trip, unlike the Murano which was rated for the trailer but clearly not up to the task. We made the horrific mistake of registering the Armada in Kansas City because we technically had a few days left on our lease, and because we (finance guy included) thought it would be a good option to save some money on taxes. Big fat huge monumental mistake. Jeremy (Hamm) and Jason (Byford) worked with us FOR A YEAR to get this straightened out. They could have just told us, oh well not our problem, but they helped us finally get registered in CA and did all of the work to get it done. Little did we know what a nightmare that decision would create, but they were there for us and dealt with the crazy bureaucratic heavy lifting to get things done even when I was being a jerk to them because I did not understand everything about the situation. So if you are buying a car in Pueblo even if you ARE NOT IN THE MARKET FOR A NISSAN OR SUBARU, go and see these guys first if you want a first class car buying experience.