Downtown Ford

Downtown Ford

525 N 16th St, Sacramento, CA 95811

New 888-450-8949
Used 888-492-0105
Service 888-895-5751

Great Cars, Great Prices, Easy Financing, crummy location!

Average Ratings

4.8 out of 5.0
100 out of 102 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


  1-10 of 102 reviews
5.0 out of 5.0

Great dealer and service department

by from Sacramento, California |

Always friendly, prompt, car is clean after service, on time when I make an appointment, and they go over everything that was done or needs to be done. This is the best dealer service I've ever gotten in owning any car!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Outstanding service great people

by from Sacramento, CA |

My service rep. David Hall does a outstanding job looking after my car. I trust everything he recommends

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Downtown Ford responded to this review

August 29, 2015

Thanks for the feedback. Drive safe, and we'll see you on the road.


5.0 out of 5.0

Jerrold Young

by from Sacramento, CA |

Very prompt service. Very professional. Very polite

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Downtown Ford responded to this review

August 29, 2015

Hi, Jerrold, we are happy you had a pleasant experience at our dealership. Thanks again for the positive feedback!


5.0 out of 5.0

customer

by from sacrmanento, ca |

great service from all the personal so efficient and so quick.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great employees

by from Sacramento,Ca |

They had a hard time getting parts for the repair I needed under warranty. However, I was very happy to have the service adviser David Hall help me with my issues which also included a recall matter. I am going to take my car in again soon. Thanks for you convenient shuttle service and the driver also. Very timely. The facilities were excellent.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Downtown Ford responded to this review

August 29, 2015

We are happy that we were able to provide a professional, courteous, and engaging experience! Thank you for this feedback!


5.0 out of 5.0

Easiest new car purchase

by from Sacramento, Ca |

I came down to purchase a specific car and the staff was expectionally helpful. I bought a Ford Focus Titanium and I love it.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Friendly and home stylr

by from Sacramento, Ca |

I wandered in Downtown Ford with a 'sort of' intention to get a new car. I described what I was looking for and bingo! the representative pointed out one to me. It had everything I wanted and a good price. Just in case people would ask how I made such a snap decision, I shopped other kinds and makes. I went back and bought it.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

2011 Ford Edge

by from Roseville, CA 95747 |

Well I have been a steady customer for more than 10 years and like the service rendered. In 2012 we bought a 2011 cert. Edge and the misstake that I did is not let my disable wife drive it of course she hates it for no handle at the winshield and no electrical seat. The handle I blame FORD for not having it for the Esace has it and other models have it but not the edge I understand it is not an option extra too.???? Have complained to Ford 2 years ago with no response. The next auto that pulls my 2700 pd. pop up trailer will have the handle if I must go else where to get what is standard in other auto makers well so be it. Our majority of the auto's that we owned since has been FORD's In fact my first car was a 1949 Ford coup and it was built with over drive with achieving 24 miles per gallon. Little flat head V8 engine. Richard Dubois Retired Quality Engineer.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Owner, not driver.

by from Sacramento, CA |

Left car for service. Almost done when we got back.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Accommodating staff

by from Delta Loop, California |

I purchased a 2014 Ruby Red Mustang. Kirk, Sam, Rickey, were all extremely helpful and accommodating! They went WAY out of their way to make it a no pressure, comfortable and extremely easy experience. Thank you to Daniel also who took good care of my 1999 Mustang - Thank you Down Town Ford!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-10 of 102 reviews)