Bales Motor Company

Bales Motor Company

630 Broadway, Jeffersonville, IN 47130

New 866-522-9027
Used 888-252-8715
Service 888-424-5886

Believable Prices......... Unbelievable Service

Average Ratings

4.6 out of 5.0
88 out of 97 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 99 reviews

Featured Review

5.0 out of 5.0

Go see Eric Hughes for your next vehicle!!

by from Noblesville, IN |

Fantastic dealership all around. I have purchased and owned many vehicles and have never had such a phenomenal experience. I was so pleased with how they treated me that I ended up driving three hours to purchase my truck from them. Eric Hughes was extremely professional and left no question unanswered. He valued every second of my time and was straight to the point. Never once did I feel like I was getting the typical "salesman run around" that you might encounter at other dealerships. I wouldn't ever hesitate to purchase all my future vehicles from Eric, and would recommend anyone to him.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Bales Motor Company responded to this review

July 22, 2014

Thank you so very much for taking the time to let us know how we are doing here at Bales Auto Mall. Eric is great at what he does and we are very proud of him and our company. Thanks again,

5.0 out of 5.0

Wonderful Car Buying Experience!!

by from Louisville, KY |

This was my first time at Bales and was impressed with how they went above and beyond the service they provided. Jerry the manager and Chris Cannon not only graciously stayed past closing two days in a row for me but Chris went over and above and taught me to drive stick shift without hesitation. Not once did I feel pressured to buy a car and was very comfortable buying from this dealership. Jerry worked with me to get my payments to where they needed to be and was very upfront and honest about everything. From the time I walked in to when I drove off with my new dream car I was very impressed with everything about my experience. I will buy from them again and recommend them to friends and family.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Worst service dept ever

by from jejjersonville,in |

Skip this place if you ever plan on using the service dept. My first experience was an oil change, after waiting an hour I went to see where my Jeep was in line, it hadn't moved, I left without the oil change. The next time I got a recall letter from Chrysler, so I made an appointment to get the recall fixed. I drove an hour, had my wife follow so we could leave the vehicle. The service person said , "oh we won't have any parts in stock to fix that" So why did they let me make an appointment?. They supposedly ordered parts and said they would call when they came in, so I waited for their call, after 4 weeks I went to the local Jeep dealer, (where I should have bought my Jeep) and they were nice and very helpful. They ordered parts on a Monday, the following Monday they installed them. This is how a service dept. should work. I am still waiting on Bales to call after 6 weeks. I will never buy a vehicle from them ever again.

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Customer Service
Buying Process
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Came in for service or repair

Does not recommend this dealer

Did make a purchase


1.0 out of 5.0

Worst Service Experience

by from Jeffersonvillem IN |

After purchasing a Chrysler from Bales. The service has been a nightmare. Every attempt to get warranty work done is next to impossible. They have refused to do warranty repairs until I have completed every paid repair that could remotely cause a similar issue. After spending thousands on repairs, I still have the same issue. Every single repair has been a battle. Do not do business with these people.

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Customer Service
Buying Process
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Not Applicable
Overall Facilities

Shopped for a new car

Came in for service or repair

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent company to buy a car from.

by from Lexington KY |

I have bought numerous cars over the years and Bales has to rank at the top. The negotiation process was very simple and there was no pressure whatsoever. I have been talking with Eric Borden for approximately a month and he has been pleasant to deal with and very helpful. Kristin also helped with the sale as Eric was very busy and she also was very courteous and helpful. Sonny Fink the F&I guy is also a great person to deal with and it helps he is a UK fan lol. Jerry the sales manager who I briefly met is a stand up fair guy. Bales Motors in my opinion is a like a well kept secret in the Louisville area. Their prices are very aggressive with no inflated or hidden costs. In a nutshell highly recommended.

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Customer Service
Buying Process
Not Applicable
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Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

2011 Chevy Tahoe

by from Lawrenceburg, Indiana |

Eric Borden was Excellent. Very nice to work with, knew the vehicle very well. He even came in on his day off to meet with us. I haven't dealt with a Car Salesman as nice or friendly as Eric. I would happily deal with him again or send family or friend to him.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Best Experience Ever!

by from Louisville |

I had to replace a car that I had driven for 14 years. Everyone called it "My Baby" but it got totaled. The process of replacing it was not something I was looking forward to. I started my search as most people do today, online. I was looking for a used vehicle that had been cared for as well as my "baby" had been. I found a vehicle that I was interested in at Bales. Their website was informative, the pics were great and the link to email worked great. Within minutes I had an appointment set up for a test drive. The whole experience from tour to test drive through the paperwork was effortless and the most enjoyable car buying experience I ever had. My sales rep, Eric Borden was great. He did not rush me at all which was important to me , after all I was replacing my "Baby" and that is not an easy decision. Everyone was most helpful. I was also very impressed with the facilities themselves. The showrooms were beautiful and the shop areas immaculate. The restrooms are even beautiful, LOL. I am very pleased with my truck. We had some price negotiations which were painless and they were very reasonable about agreeing on a fair price. The whole experience was top notch and the next time my family needs a vehicle we will be back.

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Customer Service
Buying Process
Not Applicable
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Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

VERY GOOD BUYING EXPERIENCE

by from New Albany |

Very good sales and finance personnel. Excellent buying experience. I hate we buying cars more than going b to the dentist.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Bales Motor Company responded to this review

February 17, 2014

Thank you for your kind words. We try to make the buying experience much easier than going to the dentist! We appreciate your business here at Bales Auto Mall. Thank you for your recommendations, please let us know when we can assist you or anyone you know in the future. Thanks again!


5.0 out of 5.0

Great Service and Very Accommodating

by from Suburbs of Chicago |

I was in search of a Dodge Ram 1500 and found this dealer online. The price was great and when I called to get started Eric and Keith were both great even as they were closing for the night. I ended up doing the deal over the phone that night with Keith. Eric Borden was to be my salesman when I came in the following day. My wife and I traveled from Illinois, or just about 270 miles away, to get this truck. We encountered severe weather on the drive in and when we arrived 2 hrs. late they were very accommodating. We considered trading her car in if we found something we liked. We did and ultimately we bought 2 vehicles that day! We ended up keeping Eric and Sunny at least an hour past closing but they were very gracious. I would recommend this dealership for their great pricing, friendly service and the nice selection of used vehicles.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Bales Motor Company responded to this review

February 17, 2014

Thank you for your kind words. We try to make the buying experience easy and meet your needs. Eric and Keith will go the extra mile to help in any way they can! We appreciate your business here at Bales Auto Mall. Thank you for your recommendations, please let us know when we can assist you or anyone you know in the future. Thanks again!


5.0 out of 5.0

Great Service and Very Accommodating

by from Suburbs of Chicago |

I was in search of a Dodge Ram 1500 and found this dealer online. The price was great and when I called to get started Eric and Keith were both great even as they were closing for the night. I ended up doing the deal over the phone that night with Keith. Eric Borden was to be my salesman when I came in the following day. My wife and I traveled from Illinois, or just about 270 miles away, to get this truck. We encountered severe weather on the drive in and when we arrived 2 hrs. late they were very accommodating. We considered trading her car in if we found something we liked. We did and ultimately we bought 2 vehicles that day! We ended up keeping Eric and Sunny at least an hour past closing but they were very gracious. I would recommend this dealership for their great pricing, friendly service and the nice selection of used vehicles.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Bales Motor Company responded to this review

February 17, 2014

Thank you (repeat review)


5.0 out of 5.0

Miss my baby but love my Sonata

by from Middletown, KY |

I was distressed at trading in my Crossfire because I loved it, but I am really enjoying my new Sonata. Jerry and Emmett were awesome sales people. Jerry made the sales process clear and quick. Emmett was a true gentleman and did everything he could to make the sale go smoothly. I would definitely recommend them and Bales Auto Mall to my friends and family.

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Bales Motor Company responded to this review

February 17, 2014

Thank you for your kind words. Hopefully your New Sonata will quickly become your new baby! We try to make the buying experience easy and meet your needs. Emmett and Jerry are the best! We appreciate your business here at Bales Auto Mall. Thank you for your recommendations, please let us know when we can assist you or anyone you know in the future. Thanks again!


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