Hertrich Ford Lincoln

(4.1) 9 Reviews

1427 Bay Rd, Milford, DE 19963

Average Ratings

4.1 out of 5.0
6 out of 9 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-9 of 9 reviews
5.0 out of 5.0

BLAKE TUTTLE BEST SALESMAN EVER!!!!!!!!!

by from milford, de |

As a newly widowed senior at the age of 69, looking and purchasing the right car for me was extremely difficult... That is, until I went to Hertrich and met Blake Tuttle. He is more than just another car salesman, he doesn't work for the money, he works for the satisfaction of his customers!! He was EXTREMELY helpful. He even helped me get in and out of the car when i went for a test drive. He was very polite, professional, oh, and not to mention, very very handsome! IF BLAKE TUTTLE COULD HELP AN OLDER PEACH LIKE ME FIND THE RIGHT CAR FOR ME, HE CAN DEFINITELY DO THE SAME FOR YOU!!! VISIT IF YOU SHOP AT HERTRICH'S BLAKE TUTTLE IS THE MAN FOR YOU!!!!!!!!!!!!!!!!!!!!!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Best car buying experience available

by from South Jersey |

I just purchased my second vehicle from Hertrich Ford! Kurt Ruffing and his team go out of their way to take all the worry out of the car buying experience. They really take the time to find the right fit for your needs and budget and are so friendly and thorough throughout the entire process. I would refer anyone looking for a car to this team without hesitation and will continue to do business with them personally for years to come.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Hertrich Ford Lincoln responded to this review

May 2, 2015

Thank you Paula, we're delighted that you returned to us! Enjoy your new vehicle, and we look forward to seeing you next time.


5.0 out of 5.0

AWESOME DEALERSHIP

by from Lewes, DE |

Great place to buy a new or used car! Friendly, knowledgeable sales staff, accommodating service team and a great overall attitude. This is what a car dealership should be!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Hertrich Ford Lincoln responded to this review

May 2, 2015

Thank you for your review! We're pleased to be of service.


5.0 out of 5.0

Good follow up from dealer

by from Bethany beach de |

Dealer got back to me right away. I decided not to go as the color wasn't exact as we wanted in the vw but overall a good experience

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


1.0 out of 5.0

Dishonest Sales Practices

by from Milford DE |

Dishonest Sales Practices, the warranty manager lied about extended warranty that was sold to me. Since it was an off site sales event, there were no cameras or video! How convenient! What a scam! I will never purchase another FORD or deal with the Hertrich company.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase


2.0 out of 5.0

Used Car Dept.

by from Ocean View, De. |

price for a used Mazda Miata was thousands up high. Bought car elsewhere.

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Not Applicable
Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Review on search for used auto

by from Milford, DE 19963 |

don't much care about the showrooms. they just cost extra money and boost up the prices customers have to pay in order to cover same. I am searching for a low cost auto. around $4k but they don't really stock very many in this price range. More a new and newer used car dealership. One never knows as a trade in might hit my requirements. Staff is very nice and friendly. I don't know enough about them to recommend them.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

LOVE IT!!!!!

by from Dover,DE |

Great place to go to you feel welcomed and no stupid question is stupid(: i love this place and i would recommend it to any1

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

excellent car but unyielding on price or trade in

by from Dover DE |

Initially given price range for trade in of 4-5 thousand then dropped to 1500 and refused more than 2000. 2003 Windstar was in excellent condition with dealer only care and added remote starter. Also unyielding on stated price of the Ford Flex Limited that I purchased.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase


(1-9 of 9 reviews)