Jake Sweeney Chrysler/Jeep/Dodge/RAM

Jake Sweeney Chrysler/Jeep/Dodge/RAM

169 Northland Blvd, Cincinnati, OH 45246

New 888-801-4755
Used 877-215-7652
Service 888-626-8384

Three generations of the Jake Sweeney Family represent the best in the automobile business in the Tri-State ar

Average Ratings

4.1 out of 5.0
6 out of 7 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-8 of 8 reviews
1.0 out of 5.0

Poor Service & Exhorbitant quote for repair

by from Cincinnati, OH |

I had an unfortunate experience with my Jeep automatic transmission that requires I replace it. My issue with Jake Sweeney is not that I need to replace the transmission, but it took them a week to come to that conclusion with my car sitting in their shop. I lost the use of my car and the opportunity to have it fixed within that same amount of time because they failed to act with any sense of urgency. Quite the opposite, the service manager couldn't have moved slower. I got an exorbitant quote for a remanufactured transmission with a minimal warranty compared to other shops in Cincinnati. He estimated it high because he had no idea what was wrong until they opened it up. Yet, in the next sentence he charged me $100 for diagnostic services. Huh??? All he did was run the fault codes with his hand held diagnostic tool when I arrived with the Jeep! He claimed the car had instrumentation tied to it that needed to be removed before it could be towed out to another shop for the repair. I was there in less than 10 minutes and found no instrumentation on the car. Hint: That's because there never was any instrumentation used on the car and that's why they have no idea what is wrong with the transmission. Bottom line: Slow and unresponsive service personnel, double talk, and exorbitant quotes. I would avoid this service center!

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Buying Process
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Came in for service or repair

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Myles was excellent!

by from Dayton Ohio |

I was shopping for 6 weeks for a 2 0 13 dodge 3500 ram truck and wasn't having much luck finding what I was looking for. Myles found the truck for me in 2 days and brought to the dealership. It was just what I wanted!!! I love my new truck!

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Thanks!

by from Cincy, OH |

I have bought many cars over the years. Denny Sunderman was/is the best salesman I have ever dealt with. Everyone there is outgoing and friendly from the receptionist to the sales people to the finance people. I got a great deal on my Grand Cherokee and I will be back when the wife is ready. Thanks Denny "Big Dog" Sunderman!

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Customer Service
Buying Process
Not Applicable
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Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

very helpful and efficient

by from hamilton ohio |

I was simply inquiring about pricing on a new car and the trade-in value of my current vehicle. I sent in my request for the information online and the response was very timely and informative. I decided not to go forward with the purchase but it is no way a reflection on the dealership .

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Customer Service
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Shopped for a new car

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Easy Peasy

by from Cincinnati, OH |

Besides the receptionist area being a bit too "casual" and inattentive. We were plesantly suprised by the car deal. We arrived about 6 on a Tuesday evening and were home by 8:30 with our 2012 Jeep Wrangler. We even went to dinner! Charlie, Todd and Gary did an excellent job working with us to get us in the Jeep! Additionally, we added a tow hitch and side rails and those had to be ordered. The parts showed up the next day and service installed them. We are very happy customers and will be back when it is time to trade in the Toyota.

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Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Worth the 2 day wait

by from Cincinnati,OH |

My wife and I went there saturday 9/22/12 hoping we would of got it that day but its not the dealer's fault it was the banks fault.Jake Sweeney Chrysler-Dodge has a excellent service all round and they make you feel welcome and comfortable.I wouldn't hesistate to go back to them to buy another car.now if you all excuse me I have a 2009 Ford Fusion to drive lol.

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Customer Service
Buying Process
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Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Help Finding that specific Truck!

by from Forest Park ,OH |

I would deal with them again and again... Courteous and Understanding business men, even when I was unable to find the exact used Dakota I wanted here, but will stay in contact with the Internet sales team.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
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Shopped for a used car

Does recommend this dealer

Did not make a purchase

Jake Sweeney Chrysler/Jeep/Dodge/RAM responded to this review

April 27, 2012

Jake Sweeney Chrysler/Jeep/Dodge/Ram appreciates the positive feedback! We look forward to serving you in the future. Thanks again! Todd Wright Chrysler Sales Team


5.0 out of 5.0

GREAT Dealership!

by from Liberty Twp Oh |

This dealership took a very bad vehicle situation and made it perfect! They made me feel like I was more than a care buyer, and did everything they could to make my purchase as easy as possible. I would recommend Northgate Jeep, and plan on only using this dealer from now on!

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-8 of 8 reviews)