Jake Sweeney Chrysler/Jeep/Dodge/RAM

Jake Sweeney Chrysler/Jeep/Dodge/RAM

169 Northland Blvd, Cincinnati, OH 45246

New 888-801-4755
Used 877-215-7652
Service 888-626-8384

The Tri-state's most trusted automotive name since 1917!

Average Ratings

3.6 out of 5.0
6 out of 10 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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1-10 of 10 reviews

Featured Review

5.0 out of 5.0

Myles was excellent!

by from Dayton Ohio |

I was shopping for 6 weeks for a 2 0 13 dodge 3500 ram truck and wasn't having much luck finding what I was looking for. Myles found the truck for me in 2 days and brought to the dealership. It was just what I wanted!!! I love my new truck!

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

1.0 out of 5.0

Absolute Worst Customer Service Ever

by from Cincinnati, OH |

I wanted to give Zero stars, but 1 star is the lowest allowed. I have bought more than 50 vehicles in the past 25 years and hands down, Jake Sweeney Chrysler Jeep Dodge provided the worst customer service ever. I found the car I wanted on line, a top of the line model with very limited availability. My first call to the dealership went unanswered. My 2nd call was met with a promise to call back. Didn?t happen. 3 more calls with messages went unanswered. Obviously this is a very special car to put up with such blatant poor service. I went out to the lot to see the car and I was put back with the guy ? Gerry Baggs, who never returned my calls! Really! So I bought the car and it was handed over to me with dried wax goo along the front edge of the hood and in the cracks of the moon roof and a dirty floor mat on the driver?s side. They could only find 1 of the 2 sets of keys (they did deliver the 2nd set 2 days later). 2 or 3 days after purchase, they came back to me requiring additional financial information or ?they couldn?t give me the title.? Really! After purchase I started looking into making sure the paint has a quality protection. Sweeney puts ?Sweeny Shield? on every car at a cost of $700 to the buyer. They provide Zero information on what this is. Multiple calls went unanswered and without return calls. When I did finally get to talk with someone, the only info I get is that it is a ?great product? but not what kind product it is or from what source, in order to be able to determine compatibility with other products. They promised to call back with more information, but it didn?t happen. Again after multiple calls, I finally talk with someone who tells me again what a great product it is but nothing about it and after some discussion he directs me to an internet site that he ?thinks? is related to their product. We both go on the site where we are told that no information is available. He then tells me to look at the papers I received when I bought the car ?because everything is in there!? The papers state that ?Sweeney Shield is a product of Par Financial Services, Inc.? ? a bank, and again, Zero information on the product. I called Par Financial Services and after being on hold for a long time while they tried to find someone who knew something about it, I was told that she was pretty sure they had nothing to do with it other than being the banker and that they would have someone call me. I asked who and was told ? someone from the dealership! Really! I related that I had already tried them multiple times and that I was anxiously awaiting a call. Eventually someone did call with a modicum of relevant information. 22 days after purchasing the car, and 24 or 25 days after leaving a message for a salesman, a salesman did call me back ? to try to sell me a car! Really! Finally, to round out this horror story, my financing papers were screwed up so that I receive threatening mail from the loan company and I had to spend 2 hours of my time straightening out the mess. I love my car ? but I will never buy there again. I will likely buy more dodge vehicles in the next 6 months but not from this dealership. Run screaming from this dealership.

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Customer Service
Buying Process
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Shopped for a new car

Does not recommend this dealer

Did make a purchase

Jake Sweeney Chrysler/Jeep/Dodge/RAM responded to this review

December 6, 2014

Dear Mr. Hilsmier, we at Jake Sweeney pride ourselves on customer care. Our reputation department has made management aware of your review. Someone will be contacting shortly. Hopefully, we can remedy your issue. Thank you for your time and have great day.


2.0 out of 5.0

Do your homework

by from cincinnati, ohio |

Went up to the dealership to talk to a mutual friend about getting a car. We automatically saw what we liked and were negotiating the price. When I asked him to give me his best price (considering he would give us nothing but the best since he knew us) he suggested just leasing another car. I was never told the price and it didn't seem like they wanted to work with me at all. I left my number and he insured me that he would call back. I never heard anything until I called him to ask what was going on. And even then I was still getting the run around. At one point though I called and got another salesman on the phone and told him the car that I wanted and what the price was and he told right then and there that he would take 3000 off the asking price. Where is the loyalty that Jake Sweeney is suppose provide? Services sucks too because it takes them 3hours to do an oil change and if you're not waiting for that then they are trying to buy back your car while you wait. Show some respect and LISTEN to your customers. Whatever gimmicks you want to pull you live with on your conscience but do not treat your customers like we're idiots. I refuse to do business with them anymore.

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Customer Service
Buying Process
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Shopped for a new car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Poor Service & Exhorbitant quote for repair

by from Cincinnati, OH |

I had an unfortunate experience with my Jeep automatic transmission that requires I replace it. My issue with Jake Sweeney is not that I need to replace the transmission, but it took them a week to come to that conclusion with my car sitting in their shop. I lost the use of my car and the opportunity to have it fixed within that same amount of time because they failed to act with any sense of urgency. Quite the opposite, the service manager couldn't have moved slower. I got an exorbitant quote for a remanufactured transmission with a minimal warranty compared to other shops in Cincinnati. He estimated it high because he had no idea what was wrong until they opened it up. Yet, in the next sentence he charged me $100 for diagnostic services. Huh??? All he did was run the fault codes with his hand held diagnostic tool when I arrived with the Jeep! He claimed the car had instrumentation tied to it that needed to be removed before it could be towed out to another shop for the repair. I was there in less than 10 minutes and found no instrumentation on the car. Hint: That's because there never was any instrumentation used on the car and that's why they have no idea what is wrong with the transmission. Bottom line: Slow and unresponsive service personnel, double talk, and exorbitant quotes. I would avoid this service center!

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Customer Service
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Buying Process
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Came in for service or repair

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Thanks!

by from Cincy, OH |

I have bought many cars over the years. Denny Sunderman was/is the best salesman I have ever dealt with. Everyone there is outgoing and friendly from the receptionist to the sales people to the finance people. I got a great deal on my Grand Cherokee and I will be back when the wife is ready. Thanks Denny "Big Dog" Sunderman!

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Customer Service
Buying Process
Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

very helpful and efficient

by from hamilton ohio |

I was simply inquiring about pricing on a new car and the trade-in value of my current vehicle. I sent in my request for the information online and the response was very timely and informative. I decided not to go forward with the purchase but it is no way a reflection on the dealership .

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Not Applicable
Customer Service
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Buying Process
Not Applicable
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Shopped for a new car

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Easy Peasy

by from Cincinnati, OH |

Besides the receptionist area being a bit too "casual" and inattentive. We were plesantly suprised by the car deal. We arrived about 6 on a Tuesday evening and were home by 8:30 with our 2012 Jeep Wrangler. We even went to dinner! Charlie, Todd and Gary did an excellent job working with us to get us in the Jeep! Additionally, we added a tow hitch and side rails and those had to be ordered. The parts showed up the next day and service installed them. We are very happy customers and will be back when it is time to trade in the Toyota.

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Worth the 2 day wait

by from Cincinnati,OH |

My wife and I went there saturday 9/22/12 hoping we would of got it that day but its not the dealer's fault it was the banks fault.Jake Sweeney Chrysler-Dodge has a excellent service all round and they make you feel welcome and comfortable.I wouldn't hesistate to go back to them to buy another car.now if you all excuse me I have a 2009 Ford Fusion to drive lol.

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Customer Service
Buying Process
Not Applicable
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Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Help Finding that specific Truck!

by from Forest Park ,OH |

I would deal with them again and again... Courteous and Understanding business men, even when I was unable to find the exact used Dakota I wanted here, but will stay in contact with the Internet sales team.

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Customer Service
Not Applicable
Buying Process
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Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase

Jake Sweeney Chrysler/Jeep/Dodge/RAM responded to this review

April 27, 2012

Jake Sweeney Chrysler/Jeep/Dodge/Ram appreciates the positive feedback! We look forward to serving you in the future. Thanks again! Todd Wright Chrysler Sales Team


5.0 out of 5.0

GREAT Dealership!

by from Liberty Twp Oh |

This dealership took a very bad vehicle situation and made it perfect! They made me feel like I was more than a care buyer, and did everything they could to make my purchase as easy as possible. I would recommend Northgate Jeep, and plan on only using this dealer from now on!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 10 reviews)