CarMax White Marsh

CarMax White Marsh

10201 Philadelphia Rd, White Marsh, MD 21162

Used 888-299-8709

CarMax...Start Here

Average Ratings

3.3 out of 5.0
3 out of 6 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-6 of 6 reviews

Featured Review

5.0 out of 5.0

Lena Jones Wonderful

by from belcamp, md |

I had a few hills to climb, but Ms. Jones made my experience wonderful and she a top notch sales rep. Please see her i love my 370Z oooooo yeahhhhhh

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

CarMax White Marsh responded to this review

March 22, 2012

Thanks for the review, lolly3. We're glad to know Ms. Jones was able to make the experience a good one. We'll be sure to let her know about your review. Enjoy your 370Z!

1.0 out of 5.0

Bad Car Buying Experience

by from Baltimore, MD |

My experience with CarMax White Marsh was horrible!! I previously purchased a vehicle from CarMax back in 2008 and had a great experience so I decided to come back to purchase another vehicle. The whole buying experience was average. Sales rep was courteous and was able to get everything handle and processed in a timely manner. A week after I purchased my car the sales manager called me and said that the finance company withdrew the loan because the sales rep lied on my application. To say that I was upset was a understatement. Why did this rep lie on the application to push it through? There were other financing offers available so why lie? Is this what CarMax does now? Anyway the sales manager was rude and pretty much made it seem like it was my fault. Don't see how when I am not the one processing applications on the computer. I was so mad I just decided to return the car, deny their other offer and take my business some where else. I do not feel comfortable with a company that has sales reps lying on my loan application.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase


2.0 out of 5.0

Service needs overhaul!

by from White Marsh, MD |

Their 4 hour window in repairs/service could mean all day. They really need to get their act together. When i was in the process of buying my car from Carmax, I was waiting to get approval from my credit union and the sales associate said I could initially use Carmax financing and it would be an easy switch to my credit union. Well, not really, I had to reapply to my credit union for refinancing and I had to wait a month for the title before I could switch. That guy made me feel like an idiot. I will never buy or go to Carmax ever again for anything. My friends, virtual or real, will know about this Carmax!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Came in for service or repair

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

CarMax White Marsh

by from Timonium, MD |

Had a great experience purchasing a used 2010 Honda Odyssey. Sales associates were helpful, knowledgeable and not pushy. Sales managers and business office associates were likewise friendly and customer service oriented. We had a couple of repair issues to take care of before taking final delivery and it was all handled well. The real test came when we made use of the 5-day no-hassle return policy 2 days later after an episode of unexplained severe shaking, which destroyed our confidence. We had the same great friendly customer service on the flip side! Would definitely go there again for the sales experience - don't blame them for the car's issues.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

No pressure and straightforward

by from Metro DC Area, MD |

If you need answers about cars with honesty and no pressure, call up Carmax. It helped that they had the best price for the car I was looking for by several thousand dollars. Their straightforward approach and excellent customer service gave me the confidence to hard-bargain other dealers since I knew I could just go to Carmax if others couldn't match my demands. I have not visited the dealership and only interacted by phone and email, so I can't speak to the facilities or buying process.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did not make a purchase

CarMax White Marsh responded to this review

December 12, 2012

Hi there Jeremy! We are so happy that we have been able to help answer your questions. Thanks for the feedback! ~kelsey


2.0 out of 5.0

New Murano

by from White Marsh MD |

I like the Murano and they had a great price on a new one.. but I went to Jones b/c they gave me additional 1K for my volvo. They did not advertize KBB on the website.. and they tell you they do not use it.. Very sad to lose my busiess after I have bought 3 cars there. All dealers are beating in their trade in values now.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase

CarMax White Marsh responded to this review

February 24, 2012

Sorry you were not happy with your offer Trade in guy. There's a lot that goes into a CarMax offer. We're sorry to lose your business. Thanks for your review.


(1-6 of 6 reviews)