Premier Toyota of Richmond

5601 National Rd E, Richmond, IN 47374

Used 765-966-4569

Average Ratings

4.5 out of 5.0
9 out of 10 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-10 of 10 reviews
4.0 out of 5.0

Triple check everything the salesman tells you!

by from Richmond, IN |

The lady doing the financing and warranty paperwork was awesome! Explained things very well. Very detailed with all the aspects of what I was getting. Offered me options with out feeling pressured.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

excellent service very nice showroom and selection

by from richmond in |

everyone was very knowledgable and helpfull with any questions or concerns i had i told them what i needed and they made it happen good job keep up the good work

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Premier Toyota of Richmond responded to this review

November 7, 2013

Brad, thanks so much for your positive review! We're happy to hear that our team was knowledgeable, helpful, and able to answer all your questions. We strive to provide excellent customer service, and we enjoy going above and beyond for our customers. We hope you are enjoying your vehicle, and please let us know if there's anything else we can help you with! Sincerely, Ron Whittaker ronw@richmond-toyota.com


5.0 out of 5.0

great service and good atmosphere

by from richmond in 47374 |

friendly ,fast and with a smile.Met me at the vehicle discussed what the service would be.Took special effected to make sure the car would be hand wash because of hidden deer whistle.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Premier Toyota of Richmond responded to this review

November 7, 2013

Alan, on behalf of Richmond Toyota I would like to congratulate you on the purchase of your new vehicle! We know you have many options when it comes to buying a car so we appreciate you choosing us. We pride ourselves on making sure each customer who walks through our doors leaves with a smile on their face. We anticipate seeing you again in the future. Between now and then please don't hesitate to contact us if you have any questions or concerns about your new purchase. Sincerely, Ron Whittaker ronw@richmond-toyota.com


5.0 out of 5.0

Wonderful service, clean waiting area

by from Richmond, IN |

I always like coming for my 5,000 mile service because the people are so friendly and the waiting area is so nice, comfortable & clean.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Premier Toyota of Richmond responded to this review

October 15, 2013

Lisa your review is exceptionally encouraging to read. The loyalty you have shown our dealership is invaluable. Thank you for continuing to put your trust in Richmond Toyota! Our service teams patience, product knowledge, and willingness to go above and beyond for our customers makes them a terrific addition to our dealership. I'm pleased to hear they have continued to meet your servicing needs and every experience has been a great one! If there is anything else our team can do for you, please let us know. We would be happy to assist! Best Regards, Ron Whittaker ronw@richmond-toyota.com


5.0 out of 5.0

Super Great Service with a Smile/Fun

by from Richmond, IN |

Tyler met me as soon as I was out of my truck and was very helpful right up to the end of my transaction which extended after hours on the lot. Everyone was SUPER!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Premier Toyota of Richmond responded to this review

October 11, 2013

Hello Heidi, thank you very much for both your patronage and this excellent review. I am delighted to hear that you had such a wonderful shopping experience with Tyler! We strive to provide the absolute best service possible and Tyler is an excellent example of that value. If there is anything else that we can do for you, please feel free to give us a call or swing by the dealership. We hope to see you again soon! All the Best, Ron Whittaker ronw@richmond-toyota.com


5.0 out of 5.0

Exceptional service

by from Richmond, IN |

Kaleb was honest with us, didn't push us to buy something we didn't need or weren't interested in but offered suggestions based on our 'wish list'. He's exceptional!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Premier Toyota of Richmond responded to this review

October 8, 2013

Ronald, we appreciate you taking the time to write this delightful 5 star review about your most recent experience with Richmond Toyota. It pleases us to hear Kaleb was able to do everything in power to make sure you found the perfect vehicle off of your wish list. We will be sure to pass your kind words along to him. Making sure every customer who walks through our doors leaves satisfied is just one of the many things we pride ourselves on. If there is anything we can do for you in the future, please do not hesitate to contact us. All the Best, Ron Whittaker ronw@richmond-toyota.com


5.0 out of 5.0

No Pressure

by from Richmond In. |

Tyler (the bearded Tyler) very quickly gets the "FEEL" for his customer. No pressure or extra time is what i like. He felt that after the first few minutes which is what we preferred.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Premier Toyota of Richmond responded to this review

October 8, 2013

Thank you for both the excellent review of Richmond Toyota and your patronage! It is always our goal to provide high quality service,. We are thrilled to know you enjoyed your most recent visit with us. If you need anything, please do not hesitate to give us a call or swing by the dealership. We hope to see you again soon. Don't forget to check us out on Facebook and Twitter for great specials. Best Regards, Ron Whittaker ronw@richmond-toyota.com


5.0 out of 5.0

2013 FR-S first servicing!

by from Richmond, IN |

The service department was very understanding and always treats me great! I look forward to doing some performance mods and they seem willing to work with me! A+++ Customer service. Buy your FR-S HERE!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Premier Toyota of Richmond responded to this review

October 8, 2013

Thank you for taking the time to write this fantastic review. We take pride in making sure that every customer is treated with the utmost respect. We're delighted to hear that your visit to Richmond Toyota went so smoothly. I am certain that our service department will be delighted to hear how happy you were with the top notch service you received. Please don't hesitate to let us know if there's anything else we can assist you with in the future. All the Best, Ron Whittaker ronw@richmond-toyota.com


5.0 out of 5.0

Great Service

by from Goshen IN |

Outstanding service - called ahead on Camry Hybrid they had car ready for us when we arrived. Did not feel pressure from salesman, very informative and treated us fair. Got a good deal on a quality car. Would absolutely recommend without reservations.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

go else where

by from richmond indiana |

go some where else to buy they prey on the weak. they only want people that has bad credit to hike there interest rate up. if you want a toyota go to another dealer.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does not recommend this dealer

Did make a purchase


(1-10 of 10 reviews)