Royal South Toyota Scion

Royal South Toyota Scion

3115 S Walnut Street, Bloomington, IN 47401

New 888-377-7044
Used 866-980-1276
Service 888-506-5443

Go South, Leave Happy

Average Ratings

4.4 out of 5.0
22 out of 27 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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  1-10 of 28 reviews

Featured Review

5.0 out of 5.0

Very satisfied customer

by from Bloomington, Indiana |

My car was in the repair center unfortunately, but the young man there was wonderful from the start. He was friendly, organized, and completed his inspection quickly and efficiently and then assisted me to get a rental car through the other person's insurance company. I was out quickly and very happy. When the work on my car was completed, I was unable to pick it up due to a surgical procedure. They were happy to wait until my son could get there, inspect the repairs, and bring it home for me. Definitely great service!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

2.0 out of 5.0

Poor Customer Service

by from Jeffersonville, IN |

Drove over 75 miles one way to look at a 2001 Rav4. When I arrived salesman was with someone else despite expecting my arrival. Another salesman was asked to help me. Vehicle was not pulled up, I had to walk to some back lot where salesman barely backed it out got me to see. Vehicle was dirty inside, animal hair everywhere. After agreeing to a test drive, salesman said I would need to wait while he put gas in the car. After waiting 10 minutes or so I decided to leave. As I was preparing to drive away salesman came back and asked if I still wanted the rest drive, I replied no. So he just went back inside. I don't know if I would gave received better customer service if I had not been a minority female. All money spends the same despite skin color. If this dealership was giving cars away I would NOT patronize it. Very very POOR customer service.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Royal South Toyota Scion responded to this review

June 18, 2014

Dear A.W. from Jeffersonville, Royal South Toyota/Scion is committed to providing truly exceptional customer service for each and every one of our customers (sales, service, parts, or body shop). Everyone is welcome here at Royal South and we will do our very best for you. Our mission statement reflects our values: "Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our professional sales team is committed to a no-pressure, high integrity approach to your ownership experience. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you." We want to extend a personal invitation to contact us again and to come for another visit so that we can provide you with a truly exceptional customer experience along with the Toyota that is just right for you. We have 6 outstanding pre-owned Rav4s currently in stock. Best wishes from all of us here at Royal South Toyota/Scion! You are welcome to contact me at any time: Mark Zacharias Customer Relations Manager 812-339-1161 (ask for Mark) mzacharias@royalsouthc.om


1.0 out of 5.0

Poor service from parts department

by from Cupertino, CA |

I bought a car part from this guys and wrong item has been shipped due to miscommunication. Initially they accepted to exchange the part with the right but later they refused to exchange. They charged their high shipping fee. If you want to exchange the part for some reason be careful with this guys

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does not recommend this dealer

Did not make a purchase

Royal South Toyota Scion responded to this review

May 16, 2014

Dear Charie, Want to apologize for the miscommunication about the arm-rest you needed for your Avalon. We're always happy to exchange parts that are ordered online -- when they turn out not to be correct. We work very hard to ensure the right parts are shipped each and every time. We're committed to providing truly exceptional customer service; and again, we want to apologize that this transaction didn't work as seamlessly as it should have. Our Parts Manager has confirmed that you have received a full refund and we'll be happy to help you in the future should you need to order another part from us. Please feel free to contact me at any time with any concerns, suggestions, or other feedback you may have. Best wishes, Mark Mark Zacharias Customer Relations Manager Royal South Toyota/Scion & Mazda/Volvo 812-339-1161 mzacharias@royalsouth.com


5.0 out of 5.0

Great engine service and past body work

by from Bloomington, IN |

We had an excellent experience with your service department last week, just as we had with your body shop service years ago when a collision shop could not correctly fix damage to our 1995 Lexus, which still looks good and is running strong with our son at almost 250,000 miles as we enjoy our second Lexus.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


3.0 out of 5.0

Just do what you tell me you're going to do!

by from Bloomington, IN |

We were there for almost 2 hours after we were told it would take an hour to an hour and fifteen minutes. They said they washed the car, but didn't, and I asked them to check on any recalls and there wasn't any word about that when all was done. Then, the Customer Relations Manager sends an email out saying we might get a survey and if we can't give them truly exceptional satisfaction scores, notify him right away. So I responded to his email about this experience. That was on Dec. 26. Still no response. Received no survey either. I guess this is the way they receive 'Reader's Choice' Awards. Shove the bad ones under the rug. I owned 2 Toyota's. I recently traded one for a Nissan and looks like when the other one is ready to be traded, it will be something else also. But hey, guess they don't care.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase

Royal South Toyota Scion responded to this review

January 29, 2014

Want to apologize for falling short on your service experience back in December. Our goal, every day, is to provide truly exceptional service from reception to delivery (and beyond) -- for each and every one of our customers here at Royal South Toyota Scion. We're reviewing your concerns carefully and also checking on your survey invitation; and will do our very best to make things right. We will get right back with you and look forward to serving you again!! Mark Customer Relations Manager Royal South Toyota Scion


5.0 out of 5.0

two thumbs up

by from Bloomington,Indiana |

A great team of ethical professionals. I highly recommend this dealership.

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Customer Service
Not Applicable
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


1.0 out of 5.0

7 years of bad service

by from Bedford Indiana |

I have taken my 2006 Toyota Avalon Limited to this dealer for service since its the only one within about 50 miles. First time they shorted me a quart of oil only to find out they didn't know it held 6 quarts in this car. Over the years it was dirty finger prints on the hood or door after an oil change and then a big dirty foot print left on the drivers side carpet. The service manager took car of that himself. Now the latest was the cabin air filter needed replacement and the tech left dirty hand prints on the glove box door along with a noise in the fan motor when its on high that wasn't there before. They also cleaned the battery terminals and left acid all over the left side of my engine. I called the next day and told the service writer what had happened and he said to bring it in and they would look at it. I get a call from Chris the service manager telling me not to come back as they don't need my business. I called the Toyota company line and file a complaint and I should have saved my breath. I thought I would give them one last chance and called to talk to the dealer ship manager and he was out on Fridays. I did talk to a Brian Fiegle and he says to give him a few days and bring it in and he would take care of it personally. Never got another call telling me to come in and I think others should know how they treat a customer over 7 years of time.

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Experience

by from Bloomington |

I have purchased several cars from Royal Toyota over the years and can not complain about the customer service. The staff is excellent and makes buying the car an enjoyable process. Maintenance has been good over the years as well.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

So far so good!

by from Bloomington, IN |

So far so good. The purchase process, customer service, and quality of work done have been top-notch thus far! Will continue to go back...

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Royal South Toyota for honest deals and people

by from Bloomington, IN |

Dear Toyota, It is my pleasure to write this review regarding my experience buying a new car at Royal Toyota. First of all I was not interested in the Toyota cars I went to the Mazda dealer next to Toyota and I looked at the Mazda 6 because of the great review I saw at consumer reports about this car, so I called and went over to look at the car the sales man was very kind and very honest I took pictures of the car and went back home, the following day I returned back to Royal Mazda and I got in the car and what I was looking for was a car with a lot of front leg room well I was disappointed the car was cramped and I did not have enough leg room so I told the Sales men and he referred me to the Toyota Dealer next to them Royal South Toyota he recommended a sales person he called Toyota and it was his day off so he said there is another sales person who is just as good and not pushy and that person was Lance I went in to speak with Lance and he showed me several options used and new my first idea I wanted to get a used Toyota Camry so I test drove one and It was ok but Lance and I went over the options New VS used and so I decided I wanted to Lease a new car because of the payments, this seemed to be the better option for me at this time, I had to keep my car payments within a certain amount so Lance worked up a great deal for me but I had to wait I did not have all of the money I wanted to put down for the payment. One and a half Months later I had raised enough money to get the car so I had decide to buy a Toyota Corolla White with Tan Interior I test drove the base model it was OK and I was looking for something more I tried the step up the LE and I liked it much better sun roof you know all of the stuff I was interested in. So they made a dealer trade and got the actual car in I wanted, now there is a funny twist in this story the weekend I was all set to go in a get the car I called Lance and said Lance are you ready for a shock he said what is it? I said I am sorry Lance but I have decided to purchase the car instead of leasing because of Toyota was offering .0% with or 1000 Dollars back to you when you buy this car, I could not pass this up I asked Lance to work up this deal for me and he did and I had already done my home work with Consumer Reports what would be a good deal and I told him what I was willing to pay well Lance not only did this but I got a supper deal I could not pass up HO HO so lance said he would get the car ready for me to pick up that afternoon, later on that afternoon I called Lance and said I am ready to come in sign the paper work and pick up the car he said well they sold your car the weekend he was off and did not know I stuttered and thought he was joking with me, of course I said Lanced you are kidding me and he said I am sorry but he reassured me that they would find another car and they did wow they did all right I drove it and it was even better than the one I was going to get I could not believe it was great! The ride was smoother the seat was more comfortable I just loved it and I am so thankful and I will say this I cannot leave out God because I Did pray about this before I started with this whole process that all things would work out and it did thanks be to God and all of the people he put me touch with. So the bottom line is if you are looking for a great deal kind courteous people the whole staff at Royal South are great I know you see I like to meet people and I did get to meet most of the staff at Royal South so get over to Royal South Toyota and see Lance he will set you up with a great deal and tell him Tom sent you? Thank Royal South Toyota and all of the Staff Sincerely, Tom

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Not Applicable
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Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Experience!

by from Bloomington, IN |

My recent visit to Royal South couldn't have been better. The staff was friendly, courteous and very professional. My problem was taken seriously and I was provided with a quick and accurate solution.

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-10 of 28 reviews)