Miles Chevrolet

Miles Chevrolet

150 W Pershing Rd, Decatur, IL 62526

New 866-527-5781
Used 866-314-8172
Service 855-315-9201

Average Ratings

4.9 out of 5.0
68 out of 79 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 79 reviews

Featured Review

5.0 out of 5.0

Found the right vehicle

by from Decatur, IL. |

As most people realize purchasing a vehicle can be painful. The salesman I have used over the years have been great to work with. They take the time to explain things that I ask about and also, some things I don't ask about. Their attention to details insuring that you know how the vehicle works when you leave the lot is appreciated. I have bought several new and used vehicles from Miles and will always give them a chance to sell me another. I have been pleased with their service on purchasing and maintaining my vehicles.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

1.0 out of 5.0

Poor workmanship take no responsibility attitude

by from Decatur, Illinois |

Repairs caused more problems due to the ineptness of the dealership.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase

Miles Chevrolet responded to this review

April 30, 2015

Dear Dennis, We're very sorry to hear that your recent service visit fell short of your expectations. It's difficult to tell from your comments here what the exact problem was, but we would appreciate an opportunity to hear more of your feedback and do what we can to improve the situation. Please reach out at your earliest convenience. Pat Dawson Managing Partner Miles Chevrolet 855-201-2123


5.0 out of 5.0

Outstanding experience!!!!!

by from Decatur, IL |

Robbie Calhoun and the service dept. staff are the greatest! My experience was very pleasant they got the part for my vehicle and whisked me in and out in short order. Haven't been able to put the top down on my convertible as of yet but I have no doubt that the job was done right and if not they make it right in short order. These guys rock the house, keep up the good work.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase

Miles Chevrolet responded to this review

May 11, 2015

Thanks for the feedback! We appreciate your business!


5.0 out of 5.0

MILES is the best dealership in Illinois

by from Monticello, IL |

We have nothing but good to say about the service, sales, friendliness, knowledge, comfort, etc. We love this dealership and plan to shop only at Miles.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Beat experience!!!!!!

by from Champaign, IL. |

Top notch all around. 3 vehicles bought here. Just excellent.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Miles Chevrolet service review

by from illiopolis,il. |

Service people were courteous & knowledgeable. I was impressed by the fast & friendly service.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Miles Chevrolet responded to this review

August 26, 2014

Dear Dave, Thank you for taking the time to post your comments. We appreciate your feedback! Bernadette


5.0 out of 5.0

Owner

by from Arthur, Illinois |

Everyone is so nice and healpfull.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Car Buying Experience

by from Decaturk, Il |

Our car shopping was a pleasant experience. Jim showed us everything in our price range. We purchased a 2009 Toyota Prius and love the way it rides and handles on the road. We are very pleased.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Miles Chevrolet responded to this review

August 12, 2014

Dear Bud, We're happy we were able to help! Enjoy your Prius! Your friends at Miles Chevrolet


5.0 out of 5.0

2015 Tahoe

by from Cornell,IL |

It was a pleasure doing business with Miles Chevrolet. Lumpy did good

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Miles Chevrolet responded to this review

August 1, 2014

Dear Don, Congratulations on your new Tahoe! Thanks for taking the time to post a review. We hope to see you again when the time comes for your first scheduled maintenance! Your friends at Miles Chevrolet


5.0 out of 5.0

Thank you Nick!

by from Decatur, Il |

Nick went the extra Mile to check connections on our traverse from the air bag sensor. He was right the sensor was changed but there were issues with the wires. Thank you for squeezing us in so we had piece of mind as we drove out of state.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Miles Chevrolet responded to this review

July 28, 2014

Dear Janice, Thank you for trusting us with your vehicle repairs! We're happy to help anytime! Nick will be pleased to know that our customers appreciate the service he provided! Your friends at Miles Chevrolet


5.0 out of 5.0

Recall completions

by from Decatur |

Very satisfied with the service and the employees..especially "Robby"!!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Miles Chevrolet responded to this review

July 14, 2014

Dear Sandra, We're dedicated to providing excellent customer service to all our guests. Thanks for recognizing our effort! Your friends at Miles Chevrolet


(1-10 of 79 reviews)