Jackson Ford

455 E Pershing Rd, Decatur, IL 62526

New 888-247-2179 New 888-247-2179
Used 888-247-1932 Used 888-247-1932
Service 888-247-4139 Service 888-247-4139

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Average Ratings

4.9 out of 5.0

Customer Service
Buying Process
Quality of Repair
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  1-10 of 195 reviews

Featured Review

5.0 out of 5.0

matt wildman, excellent sales associate!!!!!

by from decatur, il |

i really enjoyed working with matt, he did such a great job! he made sure to go above and beyond to make me a happy customer. I will be sending friends and family to him for their car buying needs! hands down, the best experience I have ever had!

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  • Customer Service
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service

by from Decatur, IL |

Fast and excellent service. I will definitely return for additional service

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Came in for service or repair

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

DON'T KNOW WHAT THEY'RE DOING!

by from Decatur, IL |

Had a simple window problem, clicks half way down. They ordered the part to fix it, try jamming it into place and then realize it was a part for a super duty, not an F150.. Second time they ordered the part, it was the SAME PART! Ordered it a third time, and it wasn't long enough. After 3 times tearing my door apart, trying to fix it, failing, and putting the door back together, I find out they put the door together wrong and the door won't open. After 3 times trying to fix the door locking mechanism, they just simply are buying a new door.. This is a 2015, brand new truck and they can't fix a simple door after 8 times in the service shop. Horrible place.

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Came in for service or repair

Does not recommend this dealer

Did not make a purchase

Jackson Ford responded to this review

January 30, 2016

I'm so sorry to hear about your experience! I apologize for all the inconvenience this has caused you. My name is Dara Updegraff and I am our Customer Experience Manager. I would like to see what we can do to help you out in this situation. If you could please give me a call at 217-728-4366, I would greatly appreciate it!


5.0 out of 5.0

Great service Wonderful dealership

by from Mattoon, Illinois |

I purchased my Ford F150 at Jackson's. I went to 3 different dealerships that day and Jackson's gave me the best deal. Their service center is second to none, it's the best. Rocky in the service center is very helpful he does a wonderful job! Thanks Jackson

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Jackson Ford responded to this review

January 23, 2016

We are happy that we were able to provide a professional, courteous, and engaging experience! We greatly appreciate your business, and thank you again for the review!


5.0 out of 5.0

Great vehicle with great services/ team

by from Decatur, IL |

I will start by saying that my 2008 Ford Taurus is d best vehicle so far. Have driven it for 7 yrs now, no problem, have gotten my money's worth tripple. The service crew are great and service excellent. Will definitely recommend them to anyone. Keep up d good work. Wish that Ford will be making family van.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Jackson Ford responded to this review

January 11, 2016

Thanks so much for your feedback, Martin. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. It is our goal to provide a positive customer experience, and we're happy that your visit with us was an overall pleasant one. Happy motoring!


5.0 out of 5.0

amazing service.

by from Lincoln, il |

the staff is always professional and always make sure you're taken care of the right way. I made a great decision of purchasing my first car from here!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Jackson Ford responded to this review

December 24, 2015

Thank you for your kind words! We appreciate your positive review!


5.0 out of 5.0

Last service

by from Decatur, IL |

I have been very satisfied with the service department at Jackson.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Jackson Ford responded to this review

January 9, 2016

We are happy that we were able to provide a professional, courteous, and engaging experience! We always strive to provide personable and excellent customer service. Thank you again for the review!


5.0 out of 5.0

Great service

by from Decatur, Illinois |

All went well as always. Merry Christmas and a Happy New Year to all at Jackson Ford!!!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

More than expected

by from moweaqua, illinois |

Robin Burcham is a great manager. He and his department have always exceeded my expectations for repairs and warranty work.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Arcola, il |

The service associates are very friendly. They completed my repairs quickly and efficiently

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Jackson Ford responded to this review

December 19, 2015

Thanks so much for your feedback. We always strive to provide personable and excellent customer service.


(1-10 of 195 reviews)