Jackson Ford

Jackson Ford

455 E Pershing Rd, Decatur, IL 62526

New 888-247-2179
Used 888-247-1932
Service 888-247-4139

Average Ratings

4.9 out of 5.0
136 out of 136 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 136 reviews

Featured Review

5.0 out of 5.0

Satisfied Customer

by from Decatur, IL |

It is always a pleasant experience when I bring my Wrangler in for service! Jackson even shuttles me to work, not sure of any other service department in Decatur that offers this for oil changes. The entire service department's staff is friendly and knowledgeable. I will always be a loyal Jackson customer!

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase

5.0 out of 5.0

Julie Ann Marsh

by from Decatur, Illinois |

Ford Fusion Hybrid, 2013. Recalls fixed! Fantastic service and on time! Thanks!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Clean waiting room

by from NEOGA, Illinois |

2015 Ford Focus Tim was great. Took time to go over vehicle w/me

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Decatur, il |

The staff was very nice. They explained everything that was checked on my vehicle.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from Oreana, Illinois |

Great service & not bad prices for a dealership as compared to some other dealers.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

very please with everything

by from clinton, IL |

I am very please with the service I get with Jackson Ford. Everyone is very friendly there and take there time with you and explain thing to you if you don't know about it.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Oil Change and Warranty repair

by from Decatur, IL |

Your staff was very helpful and took care of my vehicle very well.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent service, Showroom was fantastic!!

by from Bethany, Illinois |

Everyone was very polite and the wait time was just fine - watched TV for a while. Service was excellent and the facilities were excellent. Showroom was fantastic.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Love Jackson Ford

by from Decatur, IL |

The service department is always helpful and friendly.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Oil change

by from Decatur, Il |

Very quick. Shortest wait I've ever had for an oil change! I was so happy the service center was able to fit me in at the end of the day after a mix up on the website with appointment times!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Decatur, Illinois |

Prompt service, friendly staff...that is all I could ask for.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 136 reviews)