Faulkner Buick GMC

Faulkner Buick GMC

705 Autopark Blvd, West Chester, PA 19382

New 888-267-3205
Used 888-229-6935
Service 877-289-3654

Faulkner TO BE SURE

Average Ratings

4.6 out of 5.0
43 out of 47 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 47 reviews

Featured Review

5.0 out of 5.0

Excellent Internet Deal

by from Richmond, Va. |

I bought my vehicle online. The negotiations went very smoothly. They represnted their vehicle fairly, and gave me fair trade-in value for my vehicle. Dealership was in the process of being remodeled at the time. The manager Hugh Gilespie was a real pleasure to deal with. I would certainly recommend them to a friend.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

CynthiaCas

by from Phoenixville |

Very friendly and got the work done ahead of schedule! Dan, my service manager, was a joy to work with.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Tremendous Service prompt, personal and effective

by from West Chester, PA |

We had an unexpected dash light come on during a rain storm; we also backed into a retaining wall and damaged our tail pipe and converter. The staff at Faulkner's were terrific. Jim Keyser and Paul Johenning took us in and quickly had the repairs completed. This an A Number One service team!!!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from West Chester, Pa |

My service advisor (Jim Keyser) explained everything to me - so that I understood what needed to be addressed. This is my second time to the dealer and have been treated fairly and friendly at all times. Good people!

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Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Exton Pa |

This was my first time to take my car in for service and it was great. The people were friendly and the service was fast. I really appreciated the fact that they offered the shuttle service to work. The driver was great!

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Customer Service
Buying Process
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Not Applicable
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Faulkner is always there in times of emergencies

by from West Chester, PA |

As always, my service writer, Jim, has made this surprise repair visit painless. I don't cringe when things fail on the Acadia, because Jim will work with me to make sure we are back on the road in no time with no worries.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Capable Considerate Service Department

by from West Chester, PA |

When discussing my needs with the Service Manager, Jim, he was very proactive in pointing out a safety recall that we immediately made a priority. In addition Jim quoted competitively a rear brake job and was considerate of my need to shop for high quality at a good value. Each time I have taken my vehicle to be serviced I have left feeling that Jim has listened to my expectations and met them.

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Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Prompt service

by from Chadds Ford, PA |

I realized early in the morning that I needed service. My schedule was tight the rest of the week, Paul and Jim fitted me in and I received terrific service.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Dealership

by from West chester, PA |

I felt valadated when I told them my concern about driver's seat comfort. It is very embarrassing to have to share something like chronic back pain, but the dealers listened, looked me in the eye and worked with me allowing me to test different vehicles of the same model and make until I felt comfortable with the car I chose. I never felt rushed or as if I was inconveniencing them.

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Buying Process
Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Dealership

by from West Chester, PA |

10 weeks for delivery of my Acadia was a little much, but Nick S. kept us informed and was there to answer all my questions. When picking up the vehicle everything went very smoothly including all the paperwork. Both my wife and I are very satisfied with all involved at the Faulkner dealership

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Customer Service
Buying Process
Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service clean facilities.

by from West Chester, PA |

I feel a very personal relationship with Faulkner. Jim Keyser is the best service associate I have ever been with. Kudos for Jim.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 47 reviews)