I live out of state and was heading back to Champaign to visit friends. I drive a 2011 Buick Regal, which had been acting weird on trip home. After making a few calls (Thank you Bob Nelson!!), I was able to get in to the Service Department to have them look it over. Dave in Service had a loaner vehicle ready for me to use while they looked over my vehicle. He even moved the car seat (which is always a pain for me). He had to keep my car overnight and at noon on New Years Eve, I got the dreaded phone call that my transmission needed to be replaced. My husband (who was back in Ks) and I talked and decided I needed to find a different vehicle rather than fixing the Regal. I started looking online to research inventory, compare prices in the area and read reviews. I found 2 options I wanted to test drive. I was connected with Dave Fredericks in Sales and he got both options ready. We drove both and I was torn between the two. We compared the two vehicles, enlisted some advice from Mark Pelafos (the CEO of WM) and my decision was made. Dave set me up with Connie in Finance and the process was as smooth as it can be in such a crazy situation. I am so thankful to the entire Worden Martin Buick GMC team. They took care of me like I was family from the start to the finish. Finding out you have to replace your vehicle at noon on New Year's Eve when you are 7 hours from your home is stressful... but I was so well cared for during this whole process that I actually had fun! And- I love my new 2014 4wd, Certified Pre-Owned Chevy Captiva Sport!
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