"Customer service is important to the success of our business. Customers expect more today from any business, but especially from auto dealerships. Our job is to see they get it. Automobiles are more complicated and technicians have to train constantly. Our success is simply: give the customer a friendly, courteous place to do business; give them value for their dollar; give them a great product; fix their vehicle if it breaks, and they will come back and buy from you again."