Family Ford

170 York Rd, Carlisle, PA 17013

Used 717-249-2215 Used 717-249-2215


Average Ratings

4.9 out of 5.0

Customer Service
Buying Process
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  1-10 of 104 reviews

Featured Review

5.0 out of 5.0

Happy with Family Ford

by from Carlisle, PA |

We recently shopped for a new car and were very pleased with the way our business was handled and Family Ford. Terry was very helpful, and helped us get a great deal. The woman in finance was fantastic also. We are happy with the new Focus we purchased and have recommended this dealership to others.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Best place ever!

by from Boiling Springs, PA |

I've been a customer for 20 years. Everyone is so friendly. I love this place!!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

prompt service

by from carlisle,pa |

Family Ford provided quick prompt service on my explorer.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Family Ford responded to this review

February 5, 2016

We are glad you chose our dealership! Feel free to stop by if you ever need any more help.


5.0 out of 5.0

Great service, after the storm.

by from Carlisle, pa |

Dead battery in a 2010 Escape, discovered as Winter Storm Jonas began. After the shoveling, I called Family Ford and applied the trickle charger. Family Ford said come one in, we have lots of batteries, already charged. I was in and out in less than an hour....even while crew was shoveling the parking lot. Always friendly and professional, this service department takes good care of me. I like that they do not try to sell me what I don't need. Claudia kyle

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Service review

by from Carlsle, PA |

Great that the work was completed 2 hours sooner than expected. Thanks!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Family Ford responded to this review

February 5, 2016

Thanks so much for the wonderful comments of the team here at Family Ford. Do not hesitate to call if you need anything. Be safe on the road.


5.0 out of 5.0

Great day!

by from Harrisburg, Pa. |

Everything went well and the price was reasonable and the problem was fixed the first time. Great people to deal with!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Helen Widdowson

by from Family Ford Carlisle, Pa |

Always accommodating, always pleasant and convenient...

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Family Ford responded to this review

January 31, 2016

Thank you, Helen, for the glowing review! We sincerely thank you for your business and hope to continue serving you for many years to come!


5.0 out of 5.0

How the service did

by from Mt. Holly springs,Pa |

As always they do a great job from checking in, doing the work, and checking out. Great Team.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from Carlisle, Pa |

Great service. Finished before promised time Every thing done as scheduled

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Family Ford responded to this review

January 22, 2016

Thanks so much for your feedback, Ronald. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We appreciate your review and hope we can continue serving you for many years to come.


5.0 out of 5.0

Customer Service

by from Carlisle, PA |

Experience was very good. I have nothing else to say.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Family Ford responded to this review

January 7, 2016

Thanks so much for your warm review of the team here at Family Ford! It is our goal to provide a positive customer experience, and we're happy that your visit with us was an overall pleasant one. Happy motoring!


(1-10 of 104 reviews)