Sutliff Volkswagen

Sutliff Volkswagen

1301 Paxton St, Harrisburg, PA 17104

New 888-791-7186
Used 888-233-2064
Service 888-256-8553

Average Ratings

3.8 out of 5.0
3 out of 4 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


1-4 of 4 reviews

Featured Review

4.0 out of 5.0

Superb!!

by from Camp Hill, PA |

I have been using Sutliff VW for years. I used to have a Saturn when they were a Saturn dealer. I am now on my 2nd VW. The service department sold me on this place years ago. Their techs and service folks are all very professional. Most of their Saturn folks stayed when they became a VW dealer. I would have never considered a VW but I have been very pleased with VW thanks to Sutliff. The VW does feel a lot safer than other cars. And my TDI gets 50 mpg on the highway.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

How All Dealerships Should Conduct Business

by from Dysart, PA |

Copied from my new car purchase feedback survey to Volkswagen... I cannot praise Sutliff VW enough, it truly is a first class operation. It all started with their internet sales consultant Ashley Ney. She single-handedly reeled me in (I live 3 hrs away) with her prompt, genuine, and personalized responses to my queries and fair no hidden fee pricing. With more and more people like myself turning to the internet, she is a huge asset to the frontline of their team. I felt like I was dealing with friends through the entire process of buying my 2014 Manual Passat TDI SE. My high opinion continued to grow as I interacted with the sales manager Dave as he explained to me the process and appraised my trade in (of which was completely fair). I was then introduced to sales consultant Aaron Phillips who did an excellent run down of the features of the Passat. Aaron took his time and made sure I understood how to operate everything before he moved on to the next feature. I felt so at home and comfortable with how honest and sincere everyone was with me it was a joy being there. They had my paper work ready in no time and Rasheed walked me through all of my options and he gladly clarified anything I was unsure of. He explained and sold me on the extended warranties/protection plans without being aggressive or using misleading tactics like I've encountered at other dealerships. As an outbound call center manager I understand, appreciate, and admire ethical customer service while remaining a successful sales organization in industries where a few bad eggs have made an overall negative reputation for the good companies like us. I was offered a fair price for both my new car and my trade in without having to haggle, there was never any pressure, and my time and concerns were always respected. The whole experience from beginning to end was seamless, painless, and completely enjoyable. I have done nothing but rave about Sutliff and will be encouraging potential buyers (cars.com, autotrader...etc) to deal with Ashley online I guarantee they will be willing to travel from the other side of the state like i did. If you need a buyers testimonial or any kind of reference I will gladly give back. Sincerely, David Mattiuz ***On an additional note I guarantee Nick From Mechanicsburg had his response from Sutliff get filtered into his junkmail folder. They have an immediate autoresponse to which they follow up on with a live sales consultant.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

GLI Information request

by from Mechanicsburg PA |

Sent an e-mail to request info on a 2013 VW GLI....was never contacted by the dealer.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from Harrisburg PA |

I recently purchased a Jetta Sportwagen TDI from Sutliff, the experience was great. I was a bit apprehensive as this is my first new car, but everything went smoothly they found a car at another dealership and it was there the next day. Thanks to all for great service

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-4 of 4 reviews)