South Hills Chrysler Dodge Jeep Ram

South Hills Chrysler Dodge Jeep Ram

3344 Washington Road, McMurray, PA 15317

New 888-249-1719
Used 877-877-8658
Service 888-228-2978

South Hills has a the vehicle for you! Now with Dodge and Ram!

Average Ratings

4.0 out of 5.0
62 out of 83 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 83 reviews

Featured Review

5.0 out of 5.0

will be a customer for life

by from Canonsburg pa |

I was looking for a new Jeep and I was contacted by Christine by email when I submitted an online request for a quote. She was knowledgeable, kind, gracious and patient. When I went to the dealership to look at what was available I met Ryan. He is funny, and extremely polite. He was patient and very knowledgeable. He answered all of our questions, had all of the information we needed and it was my comfort with Ryan,Christine and the dealership that convinced me to purchase a brand new Jeep that evening. We got a great price on exactly what I wanted. I am extremely happy with my experience and with my new Jeep!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

South Hills Chrysler Dodge Jeep Ram responded to this review

September 24, 2014

Kimberly- I see that you have left us multiple great reviews on multiple sites and I am so grateful that you have taken the time to share your experience. Thank you for your time and welcome to the South Hills Family! -Kate S

5.0 out of 5.0

Recent Purchase of 2014 Jeep Grand Cherokee

by from Pittsburgh, PA |

Our salesman, Antonio, and everyone else at South Hills Chrysler Plymouth Jeep provided excellent service. I looked at one other local Jeep dealer during the buying process (to get a price check), and knew I was getting the best deal, with the best folks at South Hills. I'm very, very happy with South Hills, and expect that this will be a long-lasting relationship.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

South Hills Chrysler

by from Morgantown WV |

The best compliment that I could pay to any dealership is that I will buy my next call there. I can say that about South Hill. Tremendous experience.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

South Hills Chrysler Dodge Jeep Ram responded to this review

November 19, 2014

Thank You! Yes, repeat business and referrals are the best compliment we could ever receive!


1.0 out of 5.0

Terrible customer service

by from Pittsburgh, Pa. |

I posted a review last week and for some reason it is not here. Hmmm. I purchased a car a few weeks back and had an important issue come up. I called and left a message with the sales mgr. and he never returned my call. The next evening I called and talked to Jim Kostic (sales Mgr) He said he would call me back the next day. He did not. I left a message on the Gen. Mgr. cell phone to call me. He did not. The following day I talked to (had sales mgr. paged) Ray Morris and A,J, and they answered my question and put my mind at ease in about 15 minutes.. Thank you. So apparently most of the people that work there do not return phone calls. I later found out they were playing golf....hm...would it have killed them to do a little customer service before they hit the links? When you are looking to buy a car, nothing but phone calls and after the purchase...you are not important. I will not buy here again. BTW, it took 3 days to get an answer to my question.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase


1.0 out of 5.0

Dont expect courtesy after you buy

by from Pittsburgh, Pa. |

I recently leased a car through this dealership. After the bill arrived I had questions about the way the papers were worded. It was very important that I talk to someone. I called and left a message on Bill Blaskiss(sales mgr,) phone. I did not hear back so I called and left a message at 830 because apparently no one answers the phone after 8:30. A Mr Jim Kostic (sales Mgr.) called me back, I explained the problem and he said he would call me the next day after 10 am. He never called back. I called that evening and left a message on Larry Whites(general mgr,) cell telling him it was important that I talk to someone right away. No call was returned. The next day I asked the answering service if someone was there that could help me. She let me talk to Ray Morris (Sales Mgr.) and he had A.J return my call in about 15 minutes.He answered my questions and the issue was resolved within 5 minutes. A simple phone call could have settled this issue. When we were looking to buy a car, there were all kinds of phone calls made to us, but once we signed on the dotted line it was like we didn't exist. What a way to do business. BTW, Mr White and Mr Kostifc couldn't return my calls the next day as they were on a golf outing. Nice customer service!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase


1.0 out of 5.0

Save time, money and stress, go somewhere else!

by from McMurray, PA |

I would NOT recommend the service department at this store! I took my Dodge truck here thinking that I would get quality service, I was wrong! My truck had a problem with the cooling system and transmission systems mixing fluids. It cost me over $4000! I got my truck back less than 3 days a Hose started leaking. Hey had me under the impression they would cover costs to fix it (else I wouldn't have taken it back), ended up having to have to towed after making it half way there. I get it there and I am told it is not the "area they were working on" and I would have to pay another $200 to have it fixed and the part wouldn't be in until Friday. On Friday I got a call that the part was on back order, 3 more days! My husband called local stores and found the part. I got my truck that Monday. Less than a week later my transmission went. Three different mechanics told me they should have never tried flushing my transmission. A new mechanic opened my transmission and it still had antifreeze in it. He also told me that they did not do $4000 worth of work to my truck. The service department was not helpful AT all (except for the first guy I talked to who they informed me was no longer with the company when I started to complain). I also talked to the manager Bill Winters who was very rude and unhelpful. I hope that people will seriously consider a different service department to avoid being ripped off!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Restored my faith in SHC

by from Washington Pa |

I just purchased my 4th jeep in six years (second from here) and the level of talent and commitment from the sales staff and management is excellent. A few years ago the best I could say is they lost their way and today they have found it again. Jim the sales manager is great takes the time to know you and Christina was a great pleasure with A LOT of automotive experience in the industry. Thank you South Hills for being a regional leader in the automotive sales industry.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

South Hills Chrysler Dodge Jeep Ram responded to this review

July 12, 2014

Joe- THANK YOU for your comments! We appreciate that you recognize how we have evolved to become a better auto dealer. Jim & Kristina are some of the best! See you in a few months for your first oil change! -Kate S.


1.0 out of 5.0

xxxxxxxxx

by from pittsburgh pa |

WAS ABOLUTE WORST , AWFUL EXPERIENCE IN MY WHOLE ENTIRE LIFE.BUY ELSEWHERE.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Great experience

by from Venetia pa |

I love my jeep grand Cherokee South hills jeep made the car buying experience a pleasure.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

They always take good care of me!

by from Canonsburg pa |

I bought my Chrysler 200 here and have most of my service, oil changes & inspections done here as well. They always take great care of me. Never take advantage of me or try to sell me anything I don't need. They go above and beyond at this dealership.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

South Hills Chrysler Dodge Jeep Ram responded to this review

December 24, 2013

Lisa- We are glad to have customers who appreciate our service! Happy Holidays! -KS


3.0 out of 5.0

Poor customer service

by from Pittsburgh, Pa area |

I took my Kia Optima to the dealership on 12/6 for a routine oil change. The oil change was fine; but I was told that my battery was going bad and should be replaced. This is on a car that is less than two years old. I was told that the warranty on the battery was for 24 months or 24k miles and I was a few thousand miles over the limit so the full cost of a new battery was my responsibility. I understand that according to the "letter of the law", so to speak, the battery was outside of the warranty period; but since I have been driving for almost 50 years and have never had a battery go bad so quickly, I asked if the service attendant could/would speak with someone to see if I could get some consideration in this matter. I was told "No"; that no one at the dealership could help me because it was a Kia issue and not a dealership issue and he never offered to contact anyone at Kia for me. So I paid full price for a new battery. The following Monday I phoned the dealership and left a voicemail for the service manager, Bill Winter. He returned my call later that day and we discussed the matter. He told me that he would look into the situation to see if he could do anything for me and asked if he could call me back in 10 or 20 minutes. I agreed. However, he never called me back. So about a few days later, I emailed Mr. Winter asking him to call me back regarding this situation. It is now 11 days since my original date of service and Mr. Winter still has not had the common courtesy to call me. In my opinion, that constitutes not only rudeness but very poor customer service.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did make a purchase

South Hills Chrysler Dodge Jeep Ram responded to this review

December 24, 2013

Bob- I am sorry you feel that we have provided poor customer service. Mr. Winter has been on vacation. -KS


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