- Repair & Care
At Faulkner-Ciocca Ford of Souderton , we have just one, single-minded focus: 100% customer satisfaction, not only in the vehicle you purchase but also in the process by which you buy it. We are committed to serving the Internet Customer by making the buying experience simple and straightforward. See how easy car shopping can be with Bottom Line Prices!
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Details on this dealer's service department are available on their website
25 out of 31 people recommended this dealer.
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We just bought a Ford Focus ST1 from Souderton Ford through TrueCar. The entire process could not have been any easier!!! I had been to two other dealerships, and while they had ST3s in stock, they could not find me an ST1 in black. Within minutes of filling in the TrueCar request form, Danielle from internet sales sent me an email that not only described that they had the ST1 in black, but also included an image of the actual vehicle's window sticker; no other dealers did this (unless specifically asked to do so). We drove up to the dealership and met Mark Phillips. The dealership is going through major renovations and their showroom is not ready yet, and their salespeople are operating out of a temporary trailer unit, but they anticipate the opening of the new showroom later this summer. This didn't change their approach to customer care. Mark was great! He was easy-going, informative, no-pressure, and straight-to-the-point, throughout our car-buying experience. We test-drove and fell in love with the car and its features. We came back and told Mark we would think about it. In the meantime, we were getting tons of calls and email from other dealerships (most of which were designed for us to call or visit them to see what they had available - instead of indicating the availability of the exact car that we were looking for). We contacted Mark several times over the course of the next 4-5 days to ask questions. He promptly responded by phone and email, which was great; we are both really busy, but he was totally willing to work with us on our schedule. He sent us a quote for our car by email and two days later we agreed to purchase the car on a Friday night. We asked for heated seats to be installed and Mark took care of this for us as well. We returned to the dealership, went through their financing and took possession of the car that night. Mark spent another hour going over all of the features of the SYNC system, synchronized me and my wife's phones with the car's computer, and answered all of our questions. Again, he treated us fairly and with respect. We would recommend this dealership, their internet sales, and their sales representatives to anyone!!! Good job Faulkner Ciocca Ford!!!