- Repair & Care
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by B. Boring from Johnstown, PA |
Service is second to none, literally. Service at Suppes Ford is as close to non-existent as it gets. Granted they got teamwork, they stick to their lies like glue, refuse to see any evidence of wrong-doing, even after making my parents take a special trip to the dealership where they were promised the vehicle would be detailed to remedy the grease on the seats placed there by the mechanics. Worst part, my parents are disabled, and wasted all that gas money just to be called liars, when they had photos, and evidence that any sensible person would have recognized as sincere and honest. For all intents and purposes this dealership is incompetent in its entirety, from the management the whole way down to the mechanics. I'm writing this on behalf of my parents that purchased an Explorer at Suppes, and each service trip ended with more grease deep in the leather seats, and discolored plastic components due to cleaning with excessively strong chemicals. Thus changing my mind of purchasing a fresh 2013 Explorer Sport from their dealership. Johnstown is my town, I believe in supporting where one lives, but this place is nothing but a den of deception. If you have any issues with your vehicle purchased there, be sure to get all the conversations recorded, as they'll deny the words that came from their mouths mere minutes prior. Buyer beware, and get yourself a good Ford elsewhere, anywhere else but Suppes... unless you enjoy your new vehicle's flawless leather interior caked with grease due to mechanics too lazy to put protective materials down until after the job is done.
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Came in for service or repair
Does not recommend this dealer
Did make a purchase