Goetzman Chrysler-Dodge-Jeep

Goetzman Chrysler-Dodge-Jeep

500 Harcourt Road, Mt Vernon, OH 43050

New 877-838-0364
Used 888-474-0851
Service 888-821-5997

Average Ratings

3.3 out of 5.0
2 out of 3 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-3 of 3 reviews
5.0 out of 5.0

They did not waste my time

by from Columbus,OH |

I really wanted a $10,500 car, but I was a few thousand short, and my trade in was not worth difference. Rather than talking me into an hour drive and trying to switch me to another vehicle (I am so sick of that), they were honest and told me they couldn't come down that much. Thanks anyway.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


1.0 out of 5.0

Forget about buying a used vehicle here

by from Mount Vernon, ohio |

Folks, these people are not interested in your best interests but only serving theirs. Past vehicle maintenance histories are integral part of the used car buying process. In other words, we can forecast a vehicles future reliability based on it's past maintenance history. I was interested in a used car they had on their lot and I asked if I could contact the previous owners since one of their selling points was that it was a local trade. My salesman asked the general manager and the general manager told me that it would be unacceptable to contact the previous owners. Needless to say, my interest was terminated at that point because the general manager had put the dealerships own self interest as a prority over the customer's by making the maintenance history, asymetrical. Withholding critical information is a foolish managerial strategy that results in negative customer perceptions that are extremely difficult to reverse in a highly competitive marketplace. In conclusion, at least this review will allow you the opportunity to judge for yourself if you would want to do business with an organization that is reluctant to be forthright with it's potential customers.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


4.0 out of 5.0

Received Immediate Sales Attention

by from Central Ohio |

Clem spent some time with me, and they had several options within my price range. Overall, I'm not sure how the prices compared to Kelley Blue Book suggested retail prices. I did feel like Clem tried to push the Chryslers, but I admit I'm not a fan. He knew the history of a few of the cars, which he shared. Overall, this seems like a quality dealership in a small town.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


(1-3 of 3 reviews)