Shults Ford At Route 28

(2.7) 6 Reviews

2871 Freeport Rd, Pittsburgh, PA 15238


Average Ratings

2.7 out of 5.0

Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-6 of 6 reviews
1.0 out of 5.0

Terrible Customer Service

by from Wilkes-Barre PA |

First of all they were extremely rude. I called them for a question on a car I WAS GOING TO BUY.... until they told me I needed to wait because they were buy with "actual buyers" and when I explained why i called and how interested I was until they made that comment, they told me "whatever" and hung up on me. IT WAS EXTREMELY RUDE.... I DO NOT RECOMMEND THEM TO ANYONE!!!!

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  • Customer Service
  • Buying Process
  • Quality of Repair
  • Overall Facilities

Shopped for a new car

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Shults Ford At Route 28 responded to this review

October 9, 2015

Hello Kevin, I am John Huselton the General Manager for Shults Ford in Harmarville. I would like to find out more about your experience and to offer my assistance. please give me a call @ 412.828.2300 ex 816 or email me @ johnh@shultsford.com Talk to you soon


1.0 out of 5.0

worst experience ever

by from Pittsburgh PA |

Took ford van for recall work. 2 day job is now 3 weeks. No rental reimbursement from dealer or ford. I will never buy another ford and I would never do business with this dealer.

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  • Customer Service
  • Not Applicable
    Buying Process
  • Quality of Repair
  • Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase

Shults Ford At Route 28 responded to this review

September 27, 2014

We're sorry to hear that your service work is taking longer than expected and for any inconvenience caused. Please contact Diane Gibson at 724.934.2388 ext. 218 so we can discuss this further with you and see what can be done to improve your experience here at Shults and with Ford. Our customers are important to us and we want them to be satisfied with their interactions with us. We hope to hear from you soon.


5.0 out of 5.0

Larry Shaffer Supervisor

by from New Kensington pa |

Please change the title of my review on 12-2-13 to Great Experience vs Larry Shaffer Supervisor Thank You

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  • Customer Service
  • Buying Process
  • Quality of Repair
  • Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Larry Shaffer Supervisor

by from New Kensington pa a5068 |

This was my second purchase of a F-150 at Shults Ford and will not be my last. Excellent staff and willing to work with you to your satisfaction. Customizing your vehicle is no problem. Delivery no problem. There is only one Ford Dealer that has meet and exceeded my satisfaction, Shults. Shults is number one with me and my oldest daughter as she just leased a ford edge and is very happy with it and probably will be a return customer.

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  • Customer Service
  • Buying Process
  • Quality of Repair
  • Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Less than eager sales staff

by from Pittsburgh, PA |

Sent an email request for a price on a ford explorer. Took a salesperson over 3 hours to even respond to my email and only told me that the truck I was looking at was a demo and would have to be cleaned before I looked at it, and asked me when I could come down. Only sent an email. didnt even bother to call me as i had requested. Sent same request to another area dealer and had the informing had requested within 15 minutes along with a phone call. I can't even begin to fathom how much business they throw away let alone how their Internet manager keeps his job with best practices like this. It just shows that they could care less about earning your business.

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  • Customer Service
  • Buying Process
  • Not Applicable
    Quality of Repair
  • Not Applicable
    Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase

Shults Ford At Route 28 responded to this review

September 18, 2013

Jeremy, we appreciate you taking the time to share your recent experience with Shults Ford. We are sorry to hear you were not satisfied with your recent online experience with our dealership. Customer satisfactions is the number one goal of Shults Ford and we never want a customer to feel that they were not properly taken care of. If you would like to discuss this experience further please call Francis Hochard at (412) 828-2300 at the dealership and he would be more than happy to assist you. Again, we apologize for your recent experience and we hope you will give us a chance to win back your business in the future.


3.0 out of 5.0

Pretty good but not overwhelming

by from Pittsburgh, PA |

Ford is a good brand but the dealers still think it's 1990. You'd think that the experience of the last 30 years would have inspired the US auto companies to focus relentlessly on quality and customer service. Not so. Vehicles are pretty good but not the obsessive standard that you see from other brands. Salespeople are friendly and knowledgable but even though most of them sit around all day twiddling their thumbs in this economy, they do not appear excited when they get a new customer or when they make a sale. Having said that, I'm pretty happy with the price of the used 2005 F150 I bought and what I got for the used 2001 Ranger I traded. The air conditioning wasn't working properly and I got a free voucher for a freon charge. When they found it was in fact a leaking and defective unit, they replaced for free. Also, Ford, for all its attempt at technology in the vehicle, doesn't really have an exciting existing customer experience on the web. Considering that most of us spend a lot of time on smartphones, iPads etc. that's a missed opportunity but nothing that Shults can do, although its website is not the best (e.g. cars.com quality.) And they should provide Carfax histories from the site, rather than at the dealership.

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  • Customer Service
  • Buying Process
  • Quality of Repair
  • Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase