Velde Cadillac Buick GMC

2220 N 8th St, Pekin, IL 61554

Average Ratings

5.0 out of 5.0
49 out of 49 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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    21-30 of 49 reviews
5.0 out of 5.0

Velde, Service garage. regular maintenance

by from Pekin, Il. |

I appreciated the coupn, thank you. I was in & out in 30".maybe a little longer? Gave me time to read the sport sec. Of the. paper. You're lounge is so nice. Service Mgr. Excellent. Verbally gave me results of all checkpoints. Thanks, Bob

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Customer Service
Not Applicable
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

New tire installation

by from Pekin, IL |

All seems to be perfect. Service adviser did a good job. It took a little longer than anticipated, but I appreciated getting the car washed. Waiting room was attractive and comfortable.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Mr. Bud Stobaugh

by from Farmington, IL |

Problem was found and remedied in an acceptable amount of time. It seems that it was taken care of as no additional problems have been experienced.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Awesome dealership!

by from Pekin, Illinois |

My Malibu is in tip top shape again thanks to Tom and the service team. Highly recommend Velde for anyone looking to buy a vehicle or service work, top notch! Thanks Velde :)

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent Fast Efficient Service

by from Peoria, IL |

I would like give a HUGE Thanks to Chris Ragusa for the Red Carpet Service. From setting up a quick appointment to arranging transportation when my car had to spend a night. His service, professionalism, and friendliness is top shelf. I really appreciate that from him. Because of Chris's and everyone else's family friendly attitude I will continue to return to your service department.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

GREAT EXPERIENCE!!!

by from PEKIN ILLINOIS |

Gary our sales man was great. I've always been a Ford person but now we own a Cadillac. He was great with my daughter and took about an hour showing her all of the features of hernew car...especially the safety features Looking at another purchase in the near future with him!

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Understanding of the Customer

by from Peoria, IL |

I am not the typical customer. I never set foot inside the dealership. My schedule is ridiculously busy, and doesn't really allow for me to drive the 30+ minutes each way to the store. I knew exactly what I wanted. Once Jeff and Hank understood precisely the parameters of the deal I was looking to make, they facilitated the transaction. The truck was delivered to my office and we signed the papers in a very short time. That's professional.

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Not Applicable
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Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

issue fixed right with no appointment

by from Peoria, IL |

Fixed my issue right away without an appointment. Of course, car repairs always cost more than you want to spend.

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Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Pekin, IL |

We enjoyed our experience with Paul. We didn't feel pressured to make a purchase, yet were dealt with professionally with all questions and concerns addressed at all times. Thanks!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Always great!!

by from Peoria, Il |

We were there for oil change & new key fob. Appt. took 3 hrs which was very unusual. Typically we are in & out but still consider Velde excellent.

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(21-30 of 49 reviews)