Crown Cadillac

Crown Cadillac

1584 Route 22 East, Watchung, NJ 07069

New 888-316-5168
Used 866-260-4894
Service 877-836-4517

The Crown Jewel of Cadillac

Average Ratings

4.9 out of 5.0
119 out of 121 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 121 reviews

Featured Review

5.0 out of 5.0

Crown Cadillac excellent dealership

by from UNION NEWJERSEY |

The whole staff at Crown Cadillac really care about the customer. From the sales department to the service department. I have purchased 4 Cadillac SRX and each time the service I received was A great experience. They treat me like family every time I go for service.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

great service and ecellent consultants

by from BRIDGEWATER.NJ |

one of the best service dept's that I have ever used. especially like the quality of the service consultants like FREDDY BAEZ. he is very knowledgable and professional and most important he engenders trust in his customers.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Crown Cadillac responded to this review

November 18, 2014

Leon, we appreciate your kind words about the entire service team. It's always great to hear from our customers and we're glad you were pleased with your visit. Thank you for continually choosing Crown Cadillac for your vehicle needs. Sincerely, Jeffrey Genovese - Owner/Executive Manager


5.0 out of 5.0

Excellent Service

by from Bernardsville, NJ |

Service Manager Bill Friedman is always accommodating. He made a same-day appointment for me and my car was serviced quickly after I arrived. Crown Cadillac's service dept. is excellent. I always use them for service even though I did not buy my cars there.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Crown Cadillac responded to this review

October 31, 2014

We would like to thank you for your kind words. We feel our service department is what makes Crown Cadillac special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Jeffrey Genovese - Owner/Executive Manager


5.0 out of 5.0

A Very Satisfied Customer

by from Hillsborough, NJ |

I felt that my service advisor, Freddy Baez took a proactive approach to my vehicle problems and worked to get it resolved to my satisfaction.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Crown Cadillac responded to this review

October 1, 2014

Thank you for taking the time to write about your experience with us! At Crown Cadillac, customer satisfaction is our top priority, and we are pleased that your overall service visit with us went smoothly! If you have any more questions or concerns, please don't hesitate to let us know. Take care! Sincerely, Jeffrey Genovese - Owner/Executive Manager


5.0 out of 5.0

Recall

by from Elizabeth, NJ |

I went for a recall on the trasmission shift cable. The service representative, Freddie, told me there was another recall and Crown would take care of that at the same time. I received the 2nd recall notice days later. I was at Crown for less than an hour.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Crown Cadillac responded to this review

September 17, 2014

I sincerely thank you for taking the time to write this review. We love hearing about guests that have a great experience at Crown Cadillac and it is great to know that our team took care of your automotive concerns quickly and without hassle. Please do not hesitate to contact us if you have any questions about your car. Sincerely, Jeffrey Genovese - Owner/Executive Manager


5.0 out of 5.0

Great Service

by from South Plainfield, NJ |

The service staff is always friendly, courteous and professional.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Crown Cadillac responded to this review

September 17, 2014

Thank you for writing such a great 5-star review, Joe! We strive to provide all our customers with friendly, professional service and we're glad to hear you drove away satisfied. Feel free to contact us if you have any other automotive needs. Sincerely, Jeffrey Genovese - Owner/Executive Manager


4.0 out of 5.0

bumper to bumper warranty

by from Middlesex, NJ |

My husband brought my car in for service. They were able to accommodate him without a problem. Thank you for your quick and hassle free treatment.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Crown Cadillac responded to this review

September 17, 2014

Thank you for taking the time to write this review. It makes us happy to know that our service department provided you with great customer service. If you need anything else, do not hesitate to let us know. Sincerely, Jeffrey Genovese - Owner/Executive Manager


4.0 out of 5.0

Crown made it easy

by from Watchung NJ |

The scheduling was easy; I was greeted immediately; I was able to drive away in a rental vehicle in less than 10 minutes. And Freddie communicated throughout the day. Great!

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

EXCELLENT SERVICE CONVENIENT LOCATION

by from Watchung NJ |

I think they did a great job making me feel more then just a number.. From the sales rep up to the sales manager.. Good Guys...

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service and friendly recognition

by from Princeton, New Jersey |

It was the 100K mile service and while VERY expensive it will insure that the car will perform into the future. As this my 5th Caddy from Crown, I am very satisfied with the dealership and the care and respect that they offer to me.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Kind, quick & courteous service dept

by from watchung nj |

Freedie was very nice, from when i called to make the appoitment for the recall on my car to my being there, he came into the waiting room twice to give me updates and or question what i needed/wanted done on my vehicle.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 121 reviews)