Sam Leman Dodge Chrysler Jeep RAM - Peoria

Sam Leman Dodge Chrysler Jeep RAM - Peoria

1801 West Pioneer Parkway, Peoria, IL 61615

New 877-384-3952
Used 888-610-4819
Service 888-432-1681

Average Ratings

4.8 out of 5.0
194 out of 205 people recommended this dealer.
Customer Service
Buying Process
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  1-10 of 205 reviews

Featured Review

5.0 out of 5.0

TRADED FOR SAME CAM

by from PEORIA IL |

iBOUGHT A 2013 AVENGER LAST YEAR I BOUGHT A NEW 2014 AVENGER THIS YEAR AND LOWERED MY PAYMENT THANKS SKIP

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Sam Leman Dodge Chrysler Jeep RAM - Peoria responded to this review

February 21, 2014

thanks for your review!

5.0 out of 5.0

Extremelly satisfied!

by from Addison, IL |

Excellent knowledge and service! Was in the market for a new vehicle. My salesman Pete Diaz was so helpfull, friendly, and made the buying experiene enjoyable! Highly reccomended

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Customer Service
Buying Process
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Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

fantastic bilingual service

by from Chicago, il |

I'm from chicago and drove all the way down to Sam Leman to accomplish what I could not accomplish here in the city. I worked with a spanish interpreter there named Baltazar "pete" Diaz. He was very knowledgeable, helpful, and pleasent to work with. I felt very well taken care of. He made the process very easy for me, and I was able to leave with my vehicle the same day. I will definitely recommend my friends and family to work with Pete from Sam Leman.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Salesman

by from Peoria,Il |

We had JengYuan Yu as our sales specialist, he was very professional..We had been in the day before looking and my husband test drove a truck that had the service engine light on and a salesman by the name of John refused to have the service department check it out. JengYuan called the next day and I told him what had happen and he had it tested right away, seems all it needed was to be reset. Jengyuan mentioned that he had a Trailblazer in our price range, went out to see it and my husband spotted a Ranger he liked, Long story short we bought the Ranger and Jengyuan made everything so easy. Very friendly, and helpful. The finance department personal was all so very professional, he made sure we understood everything we were signing.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Sam Leman Dodge Chrysler Jeep RAM - Peoria responded to this review

January 18, 2015

Brenda, Thank you for taking the time to review Sam Leman in Peoria. We are so happy to find that you had a great sales experience, and that your salesman took good care of you. Congratulations on your new vehicle. Thank you for your business and have a great week!


1.0 out of 5.0

Poor customer service

by from Fairfield, Iowa |

We recently bought a used suburban from Sam Leman's. 1. We told them when we decided to purchase it how we wanted the title. They did not listen and we had to retitle when we finally got the title, costing us an extra $25. If they had listened that charge could have been avoided! 2. We were asked to pay the sales tax ourselves so they would not have to go thru all the extra paperwork, as we lived in Iowa. That was no problem. The day we got the vehicle, they told us they would have to mail us the title - ?????? - we had just given them a check for the full amount. They told us the title would mailed to us and we would receive it in a couple day. It took 3 weeks!- We called several times and was given different dates that it had been mailed. Guess what it showed up - Overnight FedEx - with a post it note saying sorry! No phone call or anything! What customer service! We even had to pay an extra $10 to have a drive-away license put on the vehicle, when we saved them the paperwork of the sales tax in Iowa. Now the windshield washers are froze up - as they must not have had the correct washer fluid. We had asked if we need to check antifreeze level as the vehicle came from Hawaii - they assured us the vehicle had been checked over!

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Not Applicable
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Shopped for a used car

Does not recommend this dealer

Did make a purchase

Sam Leman Dodge Chrysler Jeep RAM - Peoria responded to this review

January 18, 2015

We sincerly appoligize for your inconvinece. However, the states have made a simple process difficult and confusing, and at the time or your issue, we had several out of state deals being processed. The title clerk confused you with another, when realized, she overnighted with a note. Anti freeze is checked, however washer fluid is topped off on used cars, we will check with service to see if there is a way to check the down to tempature on(existing) washer fluid to avoid this issue in the future.


2.0 out of 5.0

Very Unhappy !!!!!

by from Peoria IL |

We told the salesman we wanted a new van with all the extras. The first van he put us in had nothing. My husband made it quite clear we wanted Bluetooth built into the radio and we didn't get a van with it we didn't want it. He showed us another van and said it had everything. We bought the van. It was late on a sat night so he didn't have time to show us anything but said if we had problems we could bring it back when we came back the next week to have the front license plate holder put on and get the other set of keys. We got it home and could not get my phone to pair with the Bluetooth ( there is a phone sign on the radio ). I called him and he said someone would do it when we came up. To technicians looked at it and tried to pair them. Then the second one said my van didn't have Bluetooth. We were every unhappy. The salesman said he would talk to the manager and get back to us. We never heard anything back. After a few day I kept calling and leaving messages on the salesman voice mail. After not hearing anything for almost a month I called and left message for the manager. He never called me back but the salesman did. He set up an apt. to get it fixed said they were paying for it. Then an hour later called back and said he cancelled the apt. They would not pay for it . He said he felt bad because they told him the van had Bluetooth so he thought it did, so he was going to buy me something from radio shack to put on my sun vizier . If I wanted that I would have kept driving my old van and went and got on of those and I wouldn't have a van payment. NOT HAPPY AT ALL.

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Not Applicable
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Shopped for a new car

Does not recommend this dealer

Did make a purchase


3.0 out of 5.0

Bought a 2015 Dodge Caravan. Not happy !!!!

by from Peoria Il. |

When we were looking at the vans we made it very clear we wanted the Bluetooth for the phone. When the salesmen took us to one to test drive it did not have the Bluetooth. My husband told him to forget it we dint want the van we were in because it didn't have it. The sales man had us test dive it any way said they all drive the same. We told him we wanted to buy a 2015 Dodge caravan and we had to have the Bluetooth. He found us a van said it had the Bluetooth, and there is a phone sign on the radio. When I got it home I tried to pair the radio and my cell phone. It would not work I called the salesman and he told me to bring it in and they would do it. I took it in and two different technicians looked at it and tried to get it to work. The second one was the one that figured out we didn't have it. The salesman told me he was going to talk to a manager to get it hooked up. I called the man for a mouth and always got put to his voice mail. I decided to called the manager myself. He didn't return my call but the salesman did. I was told there was nothing they could do. He told me you could get me something from radio shack to put in my new van. I am very upset. I had a older Dodge Caravan that runs great that I could of done that to .I wanted a new one that had it built in. The salesman was very nice I just think he had no clue about the Bluetooth and said it had it. Their customer service s*cks.

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Customer Service
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Not Applicable
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Shopped for a new car

Does not recommend this dealer

Did make a purchase

Sam Leman Dodge Chrysler Jeep RAM - Peoria responded to this review

December 14, 2014

At Sam Leman in Peoria we work very hard to try and make sure that each and every customer is completely satisfied with their experience at our dealership. We are sorry to find that your experience with us was not a positive one. We apologize for the confusion during the sales process, and that you ended up without Bluetooth in your vehicle even though you had originally asked for it. Your comments have been forwarded to our General Manager Rick Pontnack. If you have any further comments or questions please feel free to email Rick at rpontnack@lemanauto.com. Thank you and have a great day!


5.0 out of 5.0

The perfect shopping experience

by from Edwards, IL |

Chuck King, the kind and professional salesman, more than 15 years sales experience, gave me wonderful purchase process. I spent one month to buy the grand cherokee, because the changing agian and agian of finace plan. In the begining, I just want to buy a used car, Chuck convinced me successfully changing to a new one. He gave me a lot of valuable suggestions. Do you know he is a karate Master with black belt, but he is nice when you contact with him.

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Not Applicable
Customer Service
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Not Applicable
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Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

The BEST sales experience EVER!!!!

by from Peoria IL |

Pito Diaz-Baltazar (Please forgive my spelling if it is incorrect) made my selection and buying experience amazing from start to finish. He was was not about to talk me into a car he knew I didn't want, as I had experienced at other dealers. And believe me, with a small budget like mine, I offered him a challenge. As a single woman, I feel like I walk into a dealership with a target painted on my head, but Pito did all he could to explain every aspect of the test drive...what to look for, etc..., and buying process. He completely eliminated that "target" feeling I had. feel like I got the best deal for the money I had to work with and I owe it all to him. This man deserves a promotion! : ) The ONLY reason my buying process didn't rate five stars was because I happened to show up on one of the busiest days, as they were having a sale event so I had to wait for about an hour in their customer waiting room before signing my paperwork. If it weren't for that, my experience would have been PERFECT. Thank you Sam Leman, and thank you Pito!

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Customer Service
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Not Applicable
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Shopped for a used car

Does recommend this dealer

Did make a purchase

Sam Leman Dodge Chrysler Jeep RAM - Peoria responded to this review

November 18, 2014

Jessica, Thanks for taking the time to review Sam Leman in Peoria on your experience. We appreciate the kind words and will be sure to pass them on to our entire sales team. Have a great day!


4.0 out of 5.0

very professional and goal oriented

by from Peoria il |

Zach Towery is the best sales consultant their he knows so much about the product I recommend him to anybody great kid!!!

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Sam leman great experience

by from peoria illinois |

I just bought a car from Sam lemans and i had a great experience. The salesman and Rick pontnack was a great help he definitely knew what he was doing and was very polite. I would definitely go back for my next car. And would recommend to every one else.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 205 reviews)