Tower Ford

124 S Middle Neck Rd, Great Neck, NY 11021

Average Ratings

4.9 out of 5.0
49 out of 49 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 49 reviews
5.0 out of 5.0

Always a great experience

by from West Hempstead, NY |

Always have a good experience. People are nice and helpful and the mechanics really know what they're doing.

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Customer Service
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Happy customer

by from East Williston, NY |

There was a problem but was resolved quickly. I am very grateful for Andrea and the Service manager Pat resolving the issues.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

great customer service

by from douglaston, ny |

keep up the good work, friendly and informative timely service

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Ford Fusion

by from Great Neck, New York |

Have been a Ford customer for many years. The service department is very friendly and they are very efficient.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service..... no run around.

by from Massapequa, New York |

Lee Kassler was a pleasure to deal with. He conducted himself in a professional and approachable manner. He provided great service.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Very responsive

by from Bayside, New York |

I described my experience on the previous .form. This is starting to become annoying

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

A pleasant experience all around

by from Nassau, Long Island, NY |

Your staff all get along, which made my experience easier. When I arrived to pick up my vehicle, the salesman 'd been dealing with was busy- fair- I didn't tell him when I'd be arriving. Another gentleman stepped right in when he saw me waiting- began showing me how to sync my phone, and use the other new features I was not familiar with. He understood the value of my time, and did not want me to be left standing around waiting- I really appreciated that. Everyone was friendly too My original salesman "spoke straight" to me, and did not push me into features I didn't want, and helped me understand the value of others.. Everyone I dealt with was respectful.

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Customer Service
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Recall repair

by from Forest Hills, N.Y. |

Very quick service. I thought I would be there much longer.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

REVIEW TOWER FORD

by from Forest Hills Gardens, NY |

I brought my 2014 Ford Fusion Titanium to Tower Ford Dealership for the first time to address a recall issue. I reside in Forest Hills Gardens, NY and was extremely displeased with our local Ford Dealerships. They never had parts on hand, long wait times, and very small and dirty Service Centers. I'm so happy I stumbled onto Tower Ford Dealership. The Dealership is spacious, very clean, and the people there are very friendly and professional. I had a great experience and will MOST definitely be returning for future Ford car service needs. Thanks so much for your courtesy and timely service on my recall issue. See you again!!!

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

A quick and pleasant experience

by from Brooklyn, NY |

I knew what kind of Ford I wanted after weeks of research, so all that was left for me to do was to find the right dealership to purchase my vehicle. Tower was quick, offered me a fair trade in price right away, and didn't hassle me. I would definitely buy another car from them.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 49 reviews)