Roanoke Motor Company

Roanoke Motor Company

1313 W Front St, Roanoke, IL 61561

New 877-840-1346
Used 888-375-8617
Service 888-388-3394

"The Country Giant"

Average Ratings

4.8 out of 5.0
36 out of 37 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 37 reviews

Featured Review

5.0 out of 5.0

Five-star buying experience

by from Edwards, IL |

A wonderful buying experience! Bob was very customer focused, patient and honest. We felt very comfortable and at ease - no pressure. Everyone at the dealership was kind and personable and made sure they answered all of our questions. Top Notch - Five-Star Dealership. Thanks!

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Customer Service
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Not Applicable
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Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Wonderful experience!

by from East Peoria, IL |

Never had such a nice car buying experience with so many nice employees.

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Customer Service
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Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

TERRIBLE!

by from Roanoke, IL |

My husband went there to BUY a vehicle. Started the entire process with a salesman, going as far as someone test driving his trade-in and then they let a family test drive the vehicle he wanted to buy right in front of him! When he got upset by this and tried to explain the situation, their response to his valid point was, "Well, I'm sorry, but I'm half owner" and walks away. WHO DOES BUSINESS LIKE THAT!??? So sad that customer service and doing what is just plain "right" has gone out the window in today's time - well, at least at this dealership it has. Will never buy anything from there and actually glad it worked out like it did. So many other dealerships and salesmen (half owner or not), are willing to at least be "fair and nice" with us to take our money.

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Not Applicable
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Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Roanoke Motor Company responded to this review

April 29, 2015

Lisa, Sorry to hear about your husbands experience. We did have two customers on the vehicle at the same time and your husband did drive the Jeep first. I apologized to him multiple times for the misunderstanding on my part, when the other customer, who had an appointment to look at the Jeep drove it. I told your husband that since he drove the Jeep first he had the first opportunity to purchase it before the customers who came after him. He chose not to stay to work the figures on the Jeep and left upset, even after we told him we would have sold it to him first. Sorry, we always strive for a good customer experience.


5.0 out of 5.0

very professional service, and competitve prices

by from Tremont, IL |

Roanoke Motors went the "extra mile" in finding us a new, 1500 Dodge Ram pickup with a full size bed. This was exactly the truck we had been shopping for, and we became convinced it was more beneficial/cost efficient to buy a new truck with full warranty than to try and find a good used vehicle. Sales rep. Bob Sauder located this new truck for us, and synchronized the buying process in a very professional manner. We are very pleased with the buying experience and would recommend Roanoke Motors to family and friends.

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Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great experience !

by from Abingdon IL |

After much research on our own, we found a jeep in the Roanoke lot we liked. I checked the Roanoke site and read reviews recommending Bob Sauder. We called and talked to him about what we wanted. He found the jeep we wanted quickly and got back to us with a great price. Now he had never met us , just talked to us on the phone. Today we picked the jeep up and could not have been more impressed with Bob and Aaron in F & I. It was a 78 mile trip for us but well worth it !

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Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

No Problem Purchase

by from Washington, Illinois |

I RECENTLY PURCHASED A2015 JEEP CHEROKEE. BOB SAUDER made this the easiest car purchase experience I've had in 45 years in buying a car or truck. His honesty and professionalism was a significant factor in my purchase. I would highly recommend Roanoke Motors, ask for Bob.

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Customer Service
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

awsome

by from new bedford massachusettes |

im 51 live in massachusettes been buying cars for years...words cant express how awsome this company is. only 20 min in the facility no haggling no fuss ...all vehicles on lot were clean well kept ..staff professionalism was above excellent. I drove 1,000 miles and will definately do it again when im ready to purchase another vehicle....I not only purchased a car but made friends I highly recommend this dealership....They take alot of pride in every aspect !!!!!!!!

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Not Applicable
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

pleasant experience

by from Carlock, IL |

We bought a new 2014 Town & Country from Roanoke. Our salesman was Bob Sauder, who was very helpful and professional. We pretty much made the deal over the phone. Since they didn't have exacty what we wanted on the lot, Bob offered to get it from another dealer. He had it the next afternoon from Iowa. He was so helpful and took the time to show me many of the features of the van. For someone who usually cringes at the thought of shopping for a vehicle, I was pleasantly surprised this time.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Fantastic First Time!

by from Pekin, Il |

This was our first time buying from Roanoke Motors, Bob Sauder made it a complete pleasure! Quick and Painless!

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Customer Service
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Not Applicable
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great experience!

by from Eldridge, Iowa |

We were first time buyers at Roanoke Motors and needless to say our experience was great. Since we lived over 2 hours away from the dealership, much of our discussion was over the phone. They have my husband and I a gray price on our trade in and an even better price on the car we purchased from them! Non and Aaron were both easy and great to work with. After our 2 hour drive, we were in and out within an hour! By far the fastest and most convenient car buying experience we have had yet!

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Customer Service
Buying Process
Not Applicable
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Unexpectedly great buying experience!

by from Newton, IA |

The complete opposite of what you would expect from a dealership. Most of my conversations were over the phone and through email, as I'm 250 miles from Roanoke but Bob was prompt to reply with any questions I had and give me his honest opinion regarding the condition of the Jeep I was interested in. Bob was a pleasure to work with and Aaron was efficient and thorough helping me with the paperwork. I will be purchasing from these guys again.

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Customer Service
Buying Process
Not Applicable
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Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-10 of 37 reviews)